Dr. Burstein listened for understanding of what I wanted. He explained clearly the procedures that would address my issues (eyelids/browlift/chem. peel) and those that would not. He actually recommended less treatment than I asked about having. His administrative assistant did an excellent job as well answering all questions and emails graciously and promptly. I recommend Dr. Burstein and with hindsight would do it again.
Posted: 3/14/2016 • Link to this review
When our daughter was born with a cleft lip and palate 16 years ago, Dr. Burstein said "well, you're with us for the next 18 years". Since then Grace has been through around 14 surgeries, with the most recent being a pretty total re-do of her face. Through all of this, Dr. Burstein has been open, accessible, totally professional and he has created an infrastructure of support that I've never encountered in any discipline. He made a traumatic event manageable and the outcome is simply amazing. I don't have the words to express my appreciation for what he has done for our daughter and our family.
Posted: 9/03/2014 • Link to this review
Thank you so much for all you did for my 13 yr old daughter. She recieved a bad kick to the eye at soccer and had to have facial reconstruction. You treated us with kindness and respect from the first ER phone call at 1 am until she was healed and cleared to play many weeks later. You answered all of our questions and kept us informed every step of the way. It was amazing to see the results...after only 2 weeks you couldn't even tell she had been hurt. Your staff even moved her follow up appointment up so that she was cleared in time for ODP tryouts. One of her team mates had a similar surgery a few yrs ago by a different dr and I'm sorry to say her scar is very obvious while my daughters is blended so well you need to really look to find it. I am so glad we had such amazing care for such a serious injury!
Posted: 9/27/2012 • Link to this review
We are so happy to hear that your daughter is doing well and that her results are so natural looking. We appreciate your kind words; it really is patients like your daughter that make doing what we do everyday worth it. We wish you all the best and hope she has a wonderful soccer season!
In light of your decision to post pictures of your face on YouTube and persistently make false allegations against myself and my staff for months, we believe that it is only fair that we respond. You do not mention in your posts that your procedure was the third surgery on your face and nose. You omit to say that you came to me to correct the work of not one, but two previous surgeons. You also don't make clear whether the "before" picture you post was before the first, second or third surgery. It would seem logical that it was before the first surgery, but by omitting the fact that you had other surgeries before coming to us, you have created a very false and misleading impression. Additionally, you don't mention that it was over 7 years after the surgery I performed before you made these allegations and posted these pictures. In sum, your postings are at best disingenuous and false and misleading.
The surgeon has good credentials but U hardly get to interact with him during your clinic visits. He is always in a hurry. And the staff is very unco-operative. I changed my surgeon due to the resistance of his staff to help me.
Posted: 2/02/2007 • Last edited: 9/02/2008 • Link to this review
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