3 Issues: #1: Was sold a VERY sick dog and were not notified. Our puppy had coccidia and gerardia and roundworms.We had to treat him with three different medications and he still has diahrrea and bloody stools. #2 We were pressured into buying a 2 month insurance policy that included AKC registration. A "value" at $69.99. We were told that were we to do this separately, it would be twice as much. (can't recall the exact amt they quoted) When we received the AKC registration, the AKC registration was $20 and the 2 months of insurance was complimentary through the AKC. In other words, we paid for insurance the was supposed to be FREE! # Issue #3 We purchased a chinchilla from this store. We told them that we wanted a male. We were told the one we purchased was a male. We just found out yesterday that it is a female. (females have more issues than males and aren't as docile). After reading the previous posts about this company, we chalked it up as a hard lesson learned. I did not want to stress myself out, if these people do not have the integrity to do honest business practice. I will NEVER go there again and I would NEVER recommend anyone going there. Very disappointing. The Kansas Dept of Animals or the BBB should take a hard look at these people. I feel sick to know how many people they have mislead and how many pup
Posted: 8/04/2011 • Link to this review
Since the new owner took over this spring the selection of supplies for all the animals and fish has gotten better. The fish seem to all be pretty healthy, and most of the animals seem to be well cared for. The staff seems to have limited knowledge on almost everything in the store, and occasionally they are just outright wrong about what they tell people. The prices are competitive with other stores around, and they seem willing to work with you on getting something they don't carry. The place is very crowded with tall shelves and remodeling supplies, but as most remodeling that should get better. The salt water section is still limited, but we have ordered stuff through the boss before. Hopefully this new ownership will be a good thing in the long run.
Posted: 6/23/2008 • Link to this review
I found this store to be lacking in supplies for any pet. The fresh water fish department is pretty well stocked. The salt water has a limited selection. Most fish seem healthy. Employees don't seem to know much about salt water.
Posted: 5/29/2008 • Link to this review