Fireplace & Verandah has been family owned and operated since they opened in December 1975. They are the largest casual furniture & fireplace showroom in Central Florida. With the longevity shown, it's safe to say Fireplace & Verandah has never lost focus on customer service, loyalty and the passion to offer the finest products available in patio and hearth industry. Our designs have changed for the current times but our focus has always remained on our customers.
We purchased our furniture a few years ago, and we are still mad! The sales lady SEEMED knowledgeable. She walked us thru the showroom twice (slow day), explaining the different types of furniture and why some furniture wouldn't be advisable for a patio that is not covered. We made our choice, and shelled out the $900.00+. We were told the furniture had a warranty and would be "virtually maintenance free for 20 - 30 years". 7 months later, the chairs were rusty. SEVEN MONTHS! I called to ask for assistance since I then realized that I had never gotten the warranty papers. I was asked if I stored my furniture in the pool. WHAT?? I don't even understand the question. Patio furniture sits on the patio. It isn't stored anywhere. The only thing "stored" in the pool is water. I was then told that there was no warranty on my furniture and there was nothing I could do about it. I called their other store after I had calmed down and asked to speak to the owner. They told me they don't give out that information. I then wrote a letter, but never got a response. Well, I guess my check cleared the bank! Years later, I still have "virtually maintenance free" chairs that have to be scraped and painted every year. Don't shop there!!
Posted: 5/31/2011 • Link to this review