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Firestone

2460 N Druid Hills Road NE 
Atlanta, GA 30329
Phone: (404) 325-8802
Website: www.firestonecompleteautocare.com...
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Firestone Firestone : Tires & Wheel Alignment, Atlanta, GA



Reviews
Reviews: 3

Posted on 10/24/2013

Always Fast
the service here has always been great and I have never had an extremely long wait time for any of the services.
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by chuckwga at Citysearch

Posted on Citysearch on 3/19/2012
my experience
I have bought 2 or three sets of tires. I got good tires at a reasonable price. No issues with them. The service has always been prompt and courteous. My only compliant is that they always try up sale you for other work I leave that to my regular mechanic....
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by jylee81 at Citysearch

Posted on Citysearch on 1/31/2012
Overpriced parts, Overpriced labor time - dont get burned
My car failed emissions so it needed parts replaced, including - Oxygen sensor, front, and Mass Air flow sensor. Their price seemed a bit high, but being new to the area, I gave them a go.but boy I was wrong to do so. Only after paying them and doing some online searching, I realized that not only did they overprice their parts and labor, they actually outright lied about the parts they used. When I asked why parts were so much more expensive than the parts I found on internet, including Bosch products, Mike stated that they do not use Bosch-type products found on the internet because their quality is not as good as the original manufacturer-type parts they had in stock, and that it is hard to compete with wholesale internet prices so theirs is naturally higher. Well, I did some research here are details - - Oxygen sensor charged for $208.00 (detailed internet search revealed that the part they used was actually a Bosch part, with online cost of $54.88 on amazon)- Mass air flow sensor charged for $388.00 (exact same air flow online was $210.89 on ebay)- their labor charged close to 4 hours, when actuality was about 3 hours, resulting in extra >$100 chargedWith just these 2 parts, they charged close to $600.00 for what actually should have been close to $260.00.So, in summary,Pros - will find almost everything that is wrong with your car that can be replaced. Very fast service *(see below).Cons - Way Overpriced parts, overpriced labor. Dishonest about their ""superior"" quality of parts when asked upfront why they cost so much more than anywhere else. The reason they have such a quick service is because too many people already got ripped off. I should have listened to my gut feeling, but don't make the same mistake I did - when you see a restaurant, don't go to one that's empty. Unless you have extra cash lying around that you dont want, don't come here for major repairs....
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by carshopper2 at Citysearch

Posted on Citysearch on 11/19/2011
Happy Customers for Years
We've been using this Firestone for almost 10 years now, and have always been very pleased with how professional and honest they've been with us. I really can't believe that so many people have had negative experiences, but I have to assume that most of the people who are happy just don't bother to write a review. In our 10 years experience with them, they have never tried to sell us something we didn't need, never been pushy, and they've always been able to fix whatever is wrong. We actually feel really lucky to have found a mechanic that we trust.
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gaconsumer
Reviews: 46

Posted on 5/7/2011

Second Chances
I noticed that previous reviews pulled from another review site are consistently bad. I was literally driving in front of this Firestone location when my car began sputtering and overheating. Mike the Service Manager couldn't have been nicer. He gave me a ride back to my office and called later with estimates explaining in detail which repairs were absolutely necessary and which repairs could wait. After hanging up I confirmed online that the recommendations were valid and called another garage to confirm that the prices were competitive. My car was fixed in a reasonable amount of time, runs great, and I couldn't be happier. In addition, when paying, customers are encouraged to go online to rate their performance. Whatever issues this location has had in the past seem to have been worked out. I would not hesitate to recommend this Firestone to others.
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Coupons
Tires Plus
With online rebate. Go to www.tiresplusbrakerebate.com for details. Most vehicles. Please visit website or see store for complete details. Redeem coupon at participating Tires Plus location.
Coupons may not be combined with any other offer.
Coupon void if altered.

ex 04/30/2014  |  Valpak coupon »
DW CAMPBELL
Any brake service over $100.00 if inspection reveals the need for service. Additional charge for shop supplies up to 5% may apply. No other discounts apply. See store for details.
Good at participating locations.
Must present coupon at time of order.
Coupon void if altered.

ex 04/30/2014  |  Valpak coupon »


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