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Firestone

(770) 399-5552 www.firestonecompleteautocare.com...

201a Perimeter Center Parkway NEAtlanta, GA 30346 map »

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Business overview

Kudzu's "Best Of" Winner

2012

Reviews

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Very thorough, careful and good folks -, 2/16/2013

I had my 535i tires replaced, balanced and aligned. I was very concerned about coming here v/s going to the dealership (it's my baby!). Compared to the dealership I saved about 50% overall and am... very happy with the job. They did a price match for the tires and even guided me with the selection of the tires (and I did my own research online thereafter and was SUPER impressed with the reccomendation which matched the results of my 4 hour online reviews/research - very well done Akanu!). The tires ordered and delivered 24 hours ahead of schedule, came in for my appointment and they had me out before the promised time. My car is running smoother than ever! I had a concern with an issue and the manager Kurt has promised to take care of it. Overall I'm very happy and will go back to them again. P.S. - I had called other goodyear and firestone shops across atlanta and they gave me BAD advice and tried to peddle their own brand tires (at a price that was 30% higher than what I finally paid for a better pair!). I now trust the advice these guys give me, and I DO my research VERY well before buying something. Plus these guys use the Hunter GSP9700 (which is same top of the line equipment my BMW dealership uses) to balance the tires. That was for me was very important.

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Liars and Cheats, 5/18/2011

I made an appointment for 4(Buy 3 get 1 free) tires I picked out for appx 411 and a 70k warranty. The sales person calls me the day of the appointment and says that he is out of the tires and can... give me comparable tires for appx $450 and 65k warranty. Makes no sense I pay more for the tires get less of a product and warranty. Leaves me stuck because I have a roadtrip in three days.

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Displaying 1-15 of 18

Reviews

bimmerowner

Reviews: 0

Very thorough, careful and good folks -

I had my 535i tires replaced, balanced and aligned. I was very concerned about coming here v/s going to the dealership (it's my baby!). Compared to the dealership I saved about 50% overall and am very happy with the job. They did a price match for the tires and even guided me with the selection of the tires (and I did my own research online thereafter and was SUPER impressed with the reccomendation which matched the results of my 4 hour online reviews/research - very well done Akanu!). The tires ordered and delivered 24 hours ahead of schedule, came in for my appointment and they had me out before the promised time. My car is running smoother than ever! I had a concern with an issue and the manager Kurt has promised to take care of it. Overall I'm very happy and will go back to them again. P.S. - I had called other goodyear and firestone shops across atlanta and they gave me BAD advice and tried to peddle their own brand tires (at a price that was 30% higher than what I finally paid for a better pair!). I now trust the advice these guys give me, and I DO my research VERY well before buying something. Plus these guys use the Hunter GSP9700 (which is same top of the line equipment my BMW dealership uses) to balance the tires. That was for me was very important.

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juancruz51

Reviews: 0

Liars and Cheats

I made an appointment for 4(Buy 3 get 1 free) tires I picked out for appx 411 and a 70k warranty. The sales person calls me the day of the appointment and says that he is out of the tires and can give me comparable tires for appx $450 and 65k warranty. Makes no sense I pay more for the tires get less of a product and warranty. Leaves me stuck because I have a roadtrip in three days.

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nala123

Reviews: 0

Great experience!

Just bought four new tires, I love them! The sales guy told me they would help my car handle well on dry and wet pavement, and he was right! They also gave me an alignment. I was in a bit of a hurry and I was waiting rather than dropping off, they got me right in and were done when promised. Would definately go back for tire or alignments!

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bird84

Reviews: 0

Nice Service

I don't normally go to Firestone because I always thought they were overpriced, but I visited recently to get some brake work completed and I was presently surprised. I think I will make Firestone one of my first choices for auto service.

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shack40

Reviews: 0

quick service, friendly people

bought a battery today, fast service and a good price.

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dpclark

Reviews: 0

not cheap but good

since firestone uses oem parts, they aren't cheap. I've had good experiences though. they do make recommendations, but don't hard sell them.

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greatdaneboy

Reviews: 0

Total Con Artists!

These people recommended over $1,200.00 worth of shocks for my car, because it is a 1993 and it had the original shocks on it. I took it to an independent shop, and the mechanic told me that all of the shocks had been replaced in the last year or so (I recently bought the car used). I took my car back to the Firestone a couple of months later, just for tires (I have no idea why I took it back there after they tried to rip me off, but I thought it would be okay just for tires). They told me that all of my belts and hoses were original to the car and needed to be replaced to prevent a breakdown. Again I took my car to an independent shop, and again I found that all of the belts and hoses had been replaced soon before I bought the car. These have to be the most dishonest people in the entire world. I agree that they are friendly, and are quick, but they are deceptive and they overcharge you. I would drive my car into a lake before I would drive it onto their lot again.

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mtfyak

Reviews: 0

Customer Service is great

Though I had to return to get a balance redone within days of initial service, the staff was friendly and helpful. They even called me after I left to make sure it was fixed

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ratman

Reviews: 0

nice work

th4ey did a great job fixing my truck, A+

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hippomm

Reviews: 0

Quick and great

We purchased liftime allignment and often take our car to them on Saturday. We always go there when they open. No wait or little wait and they do it very quickly. The workers are very nice and honest. They always give us very honest opinion if we need new tires or brakes.

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sxs0797

Reviews: 0

Reliable service

For over 5 months Firestone near the Perimeter Mall repaired my driving belt, replaced rear and front breaks, and change the motor oil. Each time I go there, I am satisfied with their service. They give us a free inspection, including suggestion and recommendation to someone like me who does not know so much about cars. Yes, I have to wait for some hours, but that's common, I assume. During the waiting time I usually spend some time at a book store acrossed the street from Firestone :) I think their pricing is fair. They have good warranty plans and premium services too.

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mikengingerw

Reviews: 0

Rare Honest Technicians

The Technicians there took their time to explain to me what the problems were with my car and even took me in the garage to show me. They understood my budget and helped me buy only what would be most important, not most expensive.

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jghampton

Reviews: 0

Quick and Friendly Work

Firestone offers quick and friendly service. Although they are busy on the weekends they have always finished as promised as well as offered written estimates and future work that needs to be done. Reasonable pricing and a convenient location - you can walk over to the bookstore or Super Target to wait too.

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loftgirl

Reviews: 0

best in town

Friendly staff. Work completed as promised. Good communication.

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NCHEEL23

Reviews: 0

Fast and Friendly

Great friendly people. Great service. Fast service.

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