Twice now I have brought tires and wheels in to be mounted and balanced. First time they did an excellent job but charged me for valve stems and a disposal fee even though I brought the tires in and there was nothing to dispose. I also had installed new valve stems on the wheels so they never added new valve stems but charged me anyway. they did an excellent job of balancing my tires so I let the overcharge pass because I was happy. This time I brought in 4 more wheels and tires (High performance one directional tires) and I had already added new TPMS sensors to the wheels along with brand new TPMS installation kits. This time they mounted all 4 wheels to roll in the same direction so when I got home I noticed it and now tomorrow I have to go back and have the driver side wheels and tires changed. I also noted on the bill they had charged me for (4) tpms installation kits and labor to install them. I went and checked my wheels and saw that the same equipment I installed was still there so once again they had charged me for something they didn t provide. Fool me once shame on them. Fool me twice shame on me. Once they fix my tires tomorrow I am done with Redmond Firestone. Their quality is slipping and I DON T TRUST THEM!!!
Posted: 9/12/2012 • Link to this review
I am a women who doesn't know a thing about cars and took my tahoe into the redmond firestone and hoped I didnt feel ripped off, WHOOO HOOO It was great. I got the store manager and I can tell you why he is great besides dealing with all my question and 3 lines on hold he was calm and patient with me beyond I can say. After he took care of me he took care of the phone lines I saw him give a free oil change away because hers took 30 min I thought that was great and she seemed really happy to. I had my car looked at they said I needed somethings and took me out to the car. No one has ever done that. I asked what I was looking at and the manager proceeded to go over all the major components with me explaining what they were and I was just blown away. I could see my tires were worn on the edges and that my air filter was infact really dirty he sold me a fuel cleaning which has performed miracles cause my truck I gasined 4 miles per gallon after they cleaned that out. Great experience great customer service. Overall really satisfied. Thanks
Posted: 6/23/2010 • Link to this review