This location has very slow service. I bought my tires from them, as well as a lifetime rotate and balance. Each time I take my Honda in, I have to wait at least an hour, usually more. They are very slow and I will NOT be purchasing my next set of tires from them. I would recommend Discount Tire instead.
Posted: 3/09/2012 • Last edited: 4/22/2015 • Link to this review
Stay away from this store, they charged me for a transmission oil change and did not do the work. I took my vehicle to another location and had the transmission serviced, they also have a bad attitude and are not customer oriented
Posted: 10/02/2010 • Last edited: 4/22/2015 • Link to this review
I went to this location to purchase tires as mine were actually falling appart. Joe the manager said he did not have the right size in stock but could order them. He told me he had some that were $169 each which were in his words,"junk" or for $250 each I could get "decent" tires. I looked around and found "great tires in stock" but could not drive my vehicle there as it was unsafe (it was parked at Firestone Mall of GA). I asked them if I brought tires in if they would install, they said yes (but Joe had gone home) they were to install the next morning (SAT at 7am) at 9am sat Joe called me and advised me his district office told him he could not install tires purchased elsewhere (His district office was NOT open on SAT) I verified this with other Firestone locations who also told me they ARE able to install any new tires purchased anywhere. JOe didn't want to do it, I explaind I had a conract and he really should honor it. When I picked up my vehicle they had damaged all 4 of my rims (I paid $3500 for these rims) and then denied any wrong doing, it was clear the damage was "fresh" but JOE would not accept responsiblity, I would avoid this location if you can. The Snellville location however has great customer service and you may be ok in their hands.
Posted: 1/30/2010 • Last edited: 4/22/2015 • Link to this review