NEGATIVE FIVE STARS - Save yourself the headache of Improperly Installed Fence, Messy Installation, Rudimentary Attempts to Remedy & Horrific Customer Service. Over Two Hundred and Thirty more examples of the attached photos (in a simple 1/3 acre back yard), Unanswered Messages & E-Mails. YOU HAVE BEEN WARNED!!!
Fenced in only one side of the property - back yard. Totally installed incorrectly from post to vertical pickets...Nails protruding EVERYWHERE...Wood edges 'Chipped' EVERYWHERE! NEGATIVE FIVE STARS - Save yourself the headache of Improperly Installed Fence, Messy Installation, Rudimentary Attempts to Remedy & Horrific Customer Service. Over Two Hundred and Thirty more examples of the attached photos (in a simple 1/3 acre back yard), Unanswered Messages & E-Mails. YOU HAVE BEEN WARNED!!!
Area Marietta, GA
Cost $10,000 - $14,999
Date May 2017
Posted: 8/14/2017 • Link to this review
First Fence completely removed and replaced 177' of 6' capped privacy fence and it looks great. The also just had to replace one 4x4 post to an existing fence. When replacing the existing post they dug and hit the sprinkler line and did not say anything. I called about a week later to ask them to come out and look at the issue and fix and the receptionist stated that homeowners are responsible for sprinkler lines. I would agree with that if installing a new fence but this was just replacing a post in an existing fence - same hole. Their 'boiler plate' response to the issue from the receptionist is terriable customer service. I asked for the salesman or manager to call me back and no call. I am on my HOA board and own a local business that have used them in the past and I will not be giving them a call back nor will I have them on the approved HOA list of subs.
First Fence completely removed and replaced 177' of 6' capped privacy fence and it looks great. The also just had to replace one 4x4 post to an existing fence. When replacing the existing post they dug and hit the sprinkler line and did not say anything. I called about a week later to ask them to come out and look at the issue and fix and the receptionist stated that homeowners are responsible for sprinkler lines. I would agree with that if installing a new fence but this was just replacing
Area Marietta, GA
Cost $1,000 - $2,999
Date June 2017
Posted: 8/12/2017 • Link to this review
This is the second time i have used first fence, a previous house and my current house these guys know what they are doing, don't waste your time with anybody else.
Posted: 5/12/2017 • Link to this review
We appreciate you choosing First Fence of Georgia again to build your new fence! Please let us know if we can be of assistance in the future.
First of all, the price for my fence was very competitive. Secondly, the craftsmanship is second to none. First Fence installed the fence in just a few hours, but the crew really knew what they were doing! If you are looking to have a fence installed, or replaced, I wouldn't consider anyone else. First Fence is professional start to finish!
Area Kennesaw, GA
Cost $1,000 - $2,999
Date March 2017
Posted: 3/23/2017 • Link to this review
Thank you so much for your kind review! We appreciate the feedback and thank you for your business!
When one of our cats was killed by a coyote 25 yards from our backyard we began our search for a fence that would keep our other cat safe. After researching all our options on the internet we chose a black aluminum fence six feet tall and with a three inch gap between the bars rather than the standard 3.75". We began to schedule fence companies for estimates and quickly found out we were trying to build what amounted to a coyote proof cat fence. Consequently two contractors bowed out without an estimate as they "didn't want to bother" building us that type of fence. After receiving one estimate for an aluminum fence we realized that due to the number of trees and potential limbs falling we would need a steel fence. To make matters worse we had a hilly terrain and rocky soil. Fortunately we found First Fence. First Fence gave us an estimate for a steel fence that was only slightly higher than our aluminum fence quote. Additionally, they came up with a rather ingenious way to make our fence cat proof. The install team did a fabulous job of not only installing the fence but also ensuring that our cat could not get out either under or through by attaching a fine mesh wire two and half feet above the ground. We have now had the fence three weeks and no animals have gotten in and our cat has not got out. To say we are pleased with First Fence is an understatement. FF not only met all of our requirements but far exceeded them on a fence others considered too complicated.
Area Marietta, GA
Cost $5,000 - $9,999
Date August 2016
Posted: 8/12/2016 • Link to this review
Thank you so much for your kind review! We appreciate your business and are so glad you and your pets feel safe. Please let us know if we can do anything else for you!
First Fence of Georgia is also a material supplier. My company has made purchases from this company and has been left with failed materials and my customers are having to wait as they wiggle and try to squirm out of responsibility. I left a review with 5 star home services and the owner of the referral service contacted me with questions straight from the president of First Fence, they buy influence, Ryan from 5 star review didn't even read my claim. While on a phone call he admitted to taking instruction from the FF owner, then flipped out when he found that it was a recorded call. Typical from this company, a haven for illegal immigrants. There's no telling who they will send out on an install. For 20 years and three companies the president of FF has been wrecking the incomes of everyone who has tried to learn and use the trade legally.
Posted: 2/03/2016 • Link to this review
We apologize for this review. This was written by a former employee who became a competitor. We feel it is not accurate and have a very different belief of what happened. With about 2000 projects produced per year and many satisfied purchasers of materials, we stand behind all that we offer and do.
The installers did a fantastic job! We were very impressed that they were not willing to leave until the job was done right!
Posted: 11/25/2015 • Link to this review
Thank you for your feedback. Making sure the job is done right is paramount. We appreciate your business.
David Barrows came to my home after I called to request repairs to an existing fence. He was so helpful to me. He pointed out what needed to be done to make the repairs. He was very helpful to me. I will definitely call this company if and when I need a new fence, and I highly recommend them.
Posted: 9/01/2015 • Link to this review
We are glad to be of help - whether it's to restore an older fence or install a new one. We appreciate you choosing First Fence.
Excellent job by First Fence plus this company does have the understanding and a big heart unlike alot of other competitors out there. Thanks and look forward to dealing with you again. Most definately will refer you guys. Brad was also great to deal with. A+++
Posted: 5/28/2015 • Link to this review
We enjoy taking care of our clients. It's great to hear you could feel that. We look forward to serving you again. Please call any time. Thank you!
I wish I could give a glowing review but the truth is, if I could give first fence half a star, I would. It's unfortunate but my experience with first fence has been less than pleasant. This company does not make you a priority, they push back timelines, communication is almost non-existent, and their work is less than satisfactory. Heed my warning, do not use this company for any of your fence needs. They will only disappoint you!
Posted: 3/19/2015 • Link to this review
We are sorry for your experience. Our clients are most certainly a priority for us. After installing over 20,000 fences we have processes in place to ensure a positive outcome. Please call so we can address anything you still may need. Thank you.
A truly exceptional experience from first call to job completion. and the final result was beautiful. The sales rep showed up on time for the first appointment provided a brochure with photo's of the types of fence we were considering. Provided a detailed quote by e-mail the same day. The 2nd vendor came took measurements promised a quote by the end of business the next day that wasn't received until the 3rd day. The 3rd choice vendor never returned the first call. We chose First Fence. Scheduling was delayed because of winter weather. The crew showed up early on the scheduled date and worked through the day in spite of the cold, windy rainy weather. The job was completed by the end of business on the 2nd day as promised. The fence is beautiful, solid, and the detail of the finishing is excellent. We couldn't be more pleased. Our pets finally have a safe secure yard that they can play in.
Posted: 3/06/2015 • Link to this review
It's so great to hear you now have a safe enclosed area for your pets to enjoy. And, we are glad to hear you like the look of your new fence. Thank you for choosing us. We value your business and hope to serve you again should the need arise.
What a great experience. The crew was professional, friendly and diligent. They delivered everything promised by the estimator, completed the job as scheduled and left the yard cleaner than they found it! It's nice to find good old fashion quality and value in today's marketplace. First Fence of Georgia delivered both.
Posted: 2/12/2015 • Link to this review
We appreciate your kind comments - "good old fashion quality and value" - as that is exactly what we aim to deliver. Thank you for taking the time to share your thoughts on our company. We sure do appreciate it. Thanks for your business too!
Kudzu reviews helped me choose them. My fence looks great. They understand great customer service. They updated me with there install time. Called me the day before and follow up communication afterwards. I could not have had a much better experience.
Posted: 5/21/2014 • Link to this review
Effective communication is at the top of our priorities. We appreciate your choosing First Fence with the help of the Kudzu reviews...and here you are helping others. Thanks for everything!
I had a 6 foot privacy fence installed. The salesman was pleasant and the install crew was great. It was a little worrisome between deposit being cashed and > 2 weeks before the next contact from them about installing my fence -- the quiet makes you worried. Also -- fence gates do not come with inside pulls -- only outside pulls so you get splinters pulling gate shut by the "Z" board. I installed my own pulls. It is frustrating that they upcharge for credit card use but overall the price was very reasonable. I would use them again.
Posted: 5/14/2014 • Link to this review
Thank you for your valuable feedback. In the end, the fact that you said you would use us again means a lot. Sorry for any worries along the way. That is certainly not our intention. We stand behind our work and will always come through for our clients. It's what we do and who we are. Thank you for your business!
Installed a wooden fence around my backyard. Despite a problem with the manufacturer of the fence, the company is working with us to get resolution. Really appreciate the proactive attitude of the company's president.
Posted: 5/14/2014 • Last edited: 5/15/2014 • Link to this review
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