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Fish Gallery & Pets

(425) 226-3215 seattle.citysearch.com...

601 S Grady WayRenton, WA 98057 map it »

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Business overview

Reviews

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Don't expect help from the owner. . . . ., 7/31/2011

First time back in since it was The Fish Gallery. Was looking for a Betta and all of the supplies that go with; and saw the owner leaning up against the wall talking on the phone. I looked in all... of the tanks several times but couldn't find one. I also looked around for the traditional tiny containers that you usually find them in, but again, no go. I ended up loitering around the live plants and food attempting to get his attention, so that when he finished his call, he could help me. He was on the phone for AT LEAST 45 MINUTES completely ignoring me, not even makingeye contact even though he was facing my direction. As soon as he finished, he vanished, never to be seen again. I gave up and found a really nice employee who showed me where the Bettas were, and checked over the choices I had made on supplies while waiting for the Jack-wagon owner to end his lengthy phone call. This kid was extremely helpful, polite and knowlegeable. Without employees like him, this place will go out of business in about a week. I'll go back again, but will have some really choice words for the owner should I see him (doubtful) again.

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BusinessOwnerMyself, 12/23/2010

The customer service from the employee's is wonderful. They are very knowledgeable and nice - they even offered to carry my dog food out to the car for me. The OWNER on the other hand has horrible... customer service, he is rude, looks unclean, unlocked the door but didn't bother to open it for the line of us waiting outside and appeared very stressed and the store hadn't even opened up yet.. Ya never get another first impression. Great store and I'm glad they are back in Renton- I'll only be dealing with the staff however..

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Displaying 1-6 of 4

Reviews

by arachnd22 at Citysearch

Don't expect help from the owner. . . . .

First time back in since it was The Fish Gallery. Was looking for a Betta and all of the supplies that go with; and saw the owner leaning up against the wall talking on the phone. I looked in all of the tanks several times but couldn't find one. I also looked around for the traditional tiny containers that you usually find them in, but again, no go. I ended up loitering around the live plants and food attempting to get his attention, so that when he finished his call, he could help me. He was on the phone for AT LEAST 45 MINUTES completely ignoring me, not even makingeye contact even though he was facing my direction. As soon as he finished, he vanished, never to be seen again. I gave up and found a really nice employee who showed me where the Bettas were, and checked over the choices I had made on supplies while waiting for the Jack-wagon owner to end his lengthy phone call. This kid was extremely helpful, polite and knowlegeable. Without employees like him, this place will go out of business in about a week. I'll go back again, but will have some really choice words for the owner should I see him (doubtful) again.

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by Businessnowermyself at Citysearch

BusinessOwnerMyself

The customer service from the employee's is wonderful. They are very knowledgeable and nice - they even offered to carry my dog food out to the car for me. The OWNER on the other hand has horrible customer service, he is rude, looks unclean, unlocked the door but didn't bother to open it for the line of us waiting outside and appeared very stressed and the store hadn't even opened up yet.. Ya never get another first impression. Great store and I'm glad they are back in Renton- I'll only be dealing with the staff however..

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chelsea l.

Sick animals, illegal vaccinations, fake vet docum

After working at Fish Gallery for almost a year I finally quit after realizing just how low this place will go. They do not care for their animals pro...

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Brandon C.

Pets Galore

This place has more then just fish, thats for sure! They have coral for sale along with the usual reptiles and spiders. They also have the cuddley kit...

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Michael L.

Very Knowledgable Staff

I went to Fish Gallery and Pets for the Fish portion. The staff here helped me learn about the different types of fish I can get, which fish work well...

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Lisa M.

Great service, lots of stuff, higher prices

Fish gallery has excellent service. The staff is willing to help however possible, and do so with a smile. The store carries a wide variety of supplie...

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