DO not use this company!!! Mario is full of CRAP! Hired him to put in our fence and deck railing back in November of 2015. We paid him half at first to get started and was stressed when it was taking weeks and weeks before he finally installed it. When it was done we paid him the balance(in total it was over $5,000). I will say that they did a good job on the fence (even though they left a pile of materials behind) but said they had to come back to stain & seal the fence. Well needless to say it is July 2016 and it has yet to be stained. He does not answer calls most of the time, then when he does he makes a million excuses and promises to set something up but never follows through. My fence is now splitting in several areas since it is not stained and five thousand dollars is a lot to pay for an incomplete job . So please call someone else!
Area Woodstock, GA
Cost $5,000 - $9,999
Date November 2015
Posted: 7/18/2016 • Link to this review
Don't ever use this guy! He is a FRAUD. He will take your money and wont do the work. He is a lair!!! He won't answer your calls. He will make thousands of excuses ranging from death in the family to sick child.
Cost $3,000 - $4,999
Date June 2016
Posted: 6/06/2016 • Link to this review
Called Five star fence Mario S. 6/25/2015, showed up to my residence was given price quote of $1102.00 on 6/29/15.Then he asked for 1/2 deposit $551.00 followed me to bank/ATM said would start fence after 4th July . After numerous attempts and his excuses, I finally contacted him and told me he was bankrupt and told me to call his attorney but would not give me number, said they would call me. It is 5/6/2016 and still have no fence or my deposit back nor been contacted by any attorney. Do Not utilize this company!!!
Nothing only took my money!
Area Flowery Branch, GA
Cost $1,000 - $2,999
Date June 2015
Posted: 4/06/2016 • Last edited: 4/10/2016 • Link to this review
I have to say I've never been more frustrated with a contractor in my life. Very unprofessional. Empty promises, has an excuse for everything...can't remember how many relatives have died or been in the hospital. He took our money and never finished our fence. The work he did do was horrendous. We are going to have to pull it all out. He was a neighbor of a friend. He showed up at our house to quote and I assumed she'd recommended his work. He's very timely in the beginning...especially when it comes to getting your check! After that, it is a nightmare. Once burned, twice shy. Wish I'd read these reviews before.
Posted: 7/23/2015 • Link to this review
Mario has the worst communication skills possible in a business like this. He makes tons of empty promises on when things will happen or when he will contact us, but will not follow through. YOU have to call HIM to get any sort of update on when things are happening. Many excuses for delays. We got a scalloped fence top and it was all scalloped by hand by "eyeballing it" -- so things are not symmetrical or even. The posts all have deep gouges in them from the scalloping. The worst part was that the gates did not stay closed!!! My dogs escaped because the latches were so poorly aligned that the wind was able to blow the gate open. I got my dogs back without injury thank God, but I had to go out and buy additional SECURE hardware to close the gate. Should have been done right the first time!
Posted: 6/22/2015 • Link to this review
A big NO to hire Mario. It has been 4 months since he got the initial deposit and has not taken a single step in fencing. How many ever times you call, he will always give some excuses, false promises or will not pick up the phone. Still waiting. '0' star is my rating.
Posted: 9/24/2014 • Link to this review
Save yourself some time and do not hire this company!!! 6 weeks later we finally have a fence...a poor quality fence. The fence wasn't installed as I originally requested. Mario recommended a different layout due to the retaining wall in our back yard and I think the end product looks terrible. Mario had his crew install 2 gates with mis-matching hardware. According to him, he is not able to install matching hardware due to one of his many excuses. He didn't install lattice on the gates per the requirement of the HOA and had to convince the HOA that he was unable to put lattice on the gates. The HOA finally approved the gates, but I am still a dissatisfied customer. There were no updates on why the fence was not installed in a timely manner unless WE called him for an update. Each time my husband was finally able to get Mario on the phone, promises were made but there was never any follow through until I threatened to get my money back. Thank goodness I know better and only paid him a 50% deposit initially (even though he asked for payment in full upfront). I am convinced had we paid him in full initially, had I NOT threatened to get my deposit back, and had I NOT threatened to file an official complaint with the BBB, we would still have no fence. I am so tempted not to pay him the remainder of the quote for 6 weeks based on principle alone, however, my husband makes a great point...he just wants this lousy business man out of our lives for good.
Posted: 8/26/2014 • Last edited: 9/24/2014 • Link to this review
There are 2 "Five Star" fence companies, and we used the wrong one! Delay after delay (but real quick to cash our checks). Refused to come out and fix boards that were never installed properly. BUYER BEWARE!!!
Posted: 5/11/2014 • Last edited: 9/24/2014 • Link to this review
UPDATE: 04/25/2014 they installed the fence. Only today (05/28/2014) the fence is finally stained! ---- They gave me an estimate on 03/16/2014. Today is 04/23/2014, still no fence. They came back the NEXT day to collect the check for half the job. Then, the rained out days began. We might have had about 5 fully rained out days this season. No matter how many times I called (and I had to call multiple times a week to get updates because they wouldn't call me), it was always put off a week, 2 weeks, etc. If I didn't call, I'd have no status update and would be waiting for them to show up! Very irresponsible! The manager's voicemail is always full, you can't even leave a message!
Posted: 4/23/2014 • Last edited: 9/24/2014 • Link to this review
I had Mario install a fence around my house, after being 2 months late, he used the wrong color and height of fencing. I wanted a 5 foot black fence and I got a galvanized 6 foot fence. well I had paid him half down and he wanted the remaining half even though it was wrong. Mario refused to fix his mistake and wants all of the money. He threatened to sue me and even brought the police to my house. I am going to go to court now to get the money to fix his mistake. DO NOT USE MARIO!!!!! HE WILL COST YOU MORE MONEY, TIME AND HEADACHE IN THE LONG RUN
Posted: 4/11/2014 • Last edited: 9/24/2014 • Link to this review
6/11/13 – HOA approved fence installation application contacted Mario to let him know it was approved. 6/12/13 – Mario came over to my house to receive 50% of deposit for fence to be installed. 7/09/13 – The fence installer’s finally showed up to dig holes and set post for the fence. 7/10/13 – The fence installer’s show backed up to install the fence and Mario asked for the final payment for installing of fence. I gave him the personal check for the final step; however, the fence installers ran out of pickets 75% complete. They left stated they had another job and would return on 7/11/13. 7/11/13 – Mario contacted me stating picket machine was messed up and would have pickets available to him on 07/12/13 and would come over to put them up never showed up to complete job. 7/12/13 – Contacted Mario on three different occasions about having the rest of my fence completed no contact back. When I got home there was a metal fence on the outside covering the gap where the pickets should have been still no contact as to why that was put up. 7/15/13 – Still no phone call as to when my fence would be completed contacted Mario’s cell number (678) 445-9862 and rang went to voice mail where mailbox was full unable to leave another message. I finally called back and got in touch with Mario who stated the pickets were still being cut and/or gathered. If they do not get them today they will be out first thing in the morning to install. 7/18/13 – Fence final comp after numerous calls
Posted: 7/22/2013 • Last edited: 7/23/2013 • Link to this review
I recently contracted Five Star Fencing to install a wooden fence around our back yard and I am extremely satisfied with the quality of work that Mario and his crew put into their work. Mario is an honest guy, takes pride in his work and provides a good product at a very fair price.
Posted: 4/08/2013 • Link to this review
Thank you Mario! This is a fantastic family business. Mario's son Aaron (Big Bear) and two other crew members put our fence up. Mario you and your wife can be proud of your son. You guys did a good job raising him. He is professional, kind, respectful, hard working and knowledgeable. The two other crew members also had a great work ethic and were kind and respectful too. They all went the extra mile by moving some things for me and placing some heavy rocks in a few areas so our dogs couldn't get out. We're still having some landscaping work done so when 5 star comes back to paint they will put up more wire there. Our dogs thank you too. They will get a small taste of freedom. We wouldn't hesitate to call on them again or recommend them.
Posted: 3/06/2013 • Link to this review