Fletcher's auto service is the very best. I felt Robert and Kerry were very informative in helping me receive the correct service I needed for my truck which has 134,000 miles on it. Great customer service. I won't be going any place else because there's no need when you've found the best. Thanks to the whole crew.
Posted: 11/09/2015 • Link to this review
I brought my car in for ceramic brakes to be put on. The forgot about my vehicle, at their shop for 4 days, called and told me it was done, then called me back and told me it was not even started, it went from $109.99 to $700.00 after two seperate inspections of the brakes by two different people, one telling me the rotars were fine, the other telling me all 4 needed to be replaced. I picked up my vehicle by just showing up at the end of the 4th day and it was parked outside running in the parking lot. I brought my vehicle to Sears to have the brakes re-inspected because I didn't trust them after all this hassel and Sears tells me I have Semi-metalic brakes!!! I paid for ceramic!! I called the manager Paul and he refused to assist me by just putting on the brakes that I paid for!!!! He told me that I had to call the corporate office. I said for what? I just want the breaks put on that I paid for??!!! He refused. DON'T EVER GO HERE! THIS IS FRAUD!!!
Posted: 12/01/2010 • Link to this review
Recently I went down to Fletchers here in QC on Hunt Hwy for some sort of engine or tranny mount. So I purchase the parts from my local parts store next to Fletchers.. 3 different mounts..1 tranny- Fletchers price 65 Auto store 35- Rear Engine mount Fletchers-100-- Auto parts store - 49.00--- and front mount for engine 50 fletchers ..auto parts store 14.88..Ok so no biggie. SO I bring the truck down at 8am.. Giive them all the parts just in case .. 11:00 I ride past and see my truck in their bay.. 1:00 roles around and still no call..OK so I ask the Troy the manager and he says not yet he will call me..LOL... 4:15 roles around so I call them and ask them what time they close... Allen tells me 5:30.. So then I ask how my trucks doing and I give him all my info... He cant understand why he cant find my name.. Duh.."That's why he says" Blair the mechanic took it in this morning and doesnt know how to use the computer.. LOL.. OK so he puts me on hold --Comes back and says it will take over 2 hours and the labor will be 198.00.. So I ask hiim what time it will be done.. LOL he says 5 :30... So I ask how will he have that done in an hour (Remember its 4:30 now).. He says I'll put 2 guys on it.. LIES LIES LIES. SO I go down there and see only one mechanic Blair who confirmed to me that he was the only mechanic that worked on my vehicle.. NOT TWO.. Ok now I call they 800 number and ask for a quote on the same truck and part that is being worked on.. Steffan tells me 90.00 cause it b
Posted: 10/16/2010 • Last edited: 4/24/2015 • Link to this review
I have had 2 experiences with this company and have left both times feeling comfortable and taken care of. They seem knowledgeable and thorough. Fist visit they had me in and out in no time w/ less than I expected to pay. 2nd time, they had to keep my car longer and cost me more money but I trusted their advice and am completely satisfied with the work. I would recommend these guys any day!
Posted: 11/04/2008 • Last edited: 4/24/2015 • Link to this review