I am a new home owner in Country Club of the South. I needed to replace some carpet in my great room with hardwood and have the floors on my main level refinished. I entertained over a dozen quotes and decided to go with Eugene at Floor Covering International (FCI) for many reasons. First, the owner Eugene Horn was the most professional by far. We took comfort knowing we had a "company" that stood by their work vs. an independent contractor. I had one quote that was a little cheaper, but unknown. I am so glad that we chose Eugene. Eugene was there before, during, and after the sale. We had a vision of what our floors would look like, but never in a million years did we expect them to come out as good as they did. The job FCI did BY FAR exceeded our expectations. My wife and are so glad we chose Floor Covering International. I proudly invite you to come to our home and see first hand the excellent work Floor Covering Internationl does. On a scale of 1 to 10 we rate their work a 12!
Posted: 5/02/2010 • Link to this review
Here's the thing about having 2 dogs...they do weird things, like walk. Plus, these nails they have aren't that great for my hardwood floors when they do that weird walking thing. Never mind when they decide to rough house with each other, running and sliding across those hardwood floors. Scratches. Everywhere. Time for a refinish! So what to do...because my experience with contractors is hit and miss. Even the ones that do a good job, are in some way unreliable, forgetful, etc. You always have to wonder why they never understand the customer service end of the business...if they can figure that out, they've struck gold. I think this place has the equation right. A single point of contact who's only goal is customer service, he takes care of the contractors. No headaches. Professional and reliable. If you read my other service reviews...carpet cleaning, lawn service, auto detail, car repair...you'll know that I am picky about who I use (and you thought I was picky about pizza), and will pay more for reliability, customer service and going the extra mile. You get what you pay for! You get what you pay for! YOU GET WHAT YOU PAY FOR! So especially with a vital part of your home, stay away from the low-ball contractors...they are desperate for a reason. Not that I'll need flooring often....but when I do, these guys are my first call.
Posted: 4/13/2010 • Link to this review
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