Floorsusa

To begin with I was told the carpet I ordered would either be in stock and would be available in 3 days or if it had to be ordered would take no more than 2 weeks by the Store Manager at KOP. It took over three weeks to come in and when it was delivered I was told it was damaged and would have to be reorderd. I thought it was strange when they said the reorder would be there in a week. It took a week and a half, not bad, but when the installer's came to lay the carpet it was to short. In the meantime while laying the carpet a glass clock in my kitchen fell off the wall from all the banging and broke in a million pieces. No one offered to pay for it. After waiting two weeks the other piece was finally delivered and layed. Through this whole ordeal, I had to speak with the owner of the company since the manager became curt and told me I had the option of going somewhere else to get the carpet. I responded that was crazy since I had waited, given a deposit and paid for the measurment which turned out to be wrong anyway. I cannot express strongly enough how I would not do business with this company again. I have orderd carpet before from other stores and would absolutely go back to them.

Great Service,Follow Through and people to work with.

WE WERE VERY HAPPY WITH OUR FLOORS EXPERIENCE. OUR SALESPERSON WAS EXTREEMLY KNOWLEDGEABLE AND HELPFUL. SHE MADE THE ENTIRE TRANSACTION SMOOTHE AND EASY. OUR NEW HARDWOOD FLOOR IS BEAUTIFUL!!!!! THANKS

In the 10 or so years that I have been using Floors USA, I have always been well taken care of. They have done both carpet and laminate hardwood flooring for me. They do what they say they are going to do, which is all I would expect of a service company. I am in the service business myself, so I know how important this is. The people at Floors USA are a pleasure to deal with. The service is spot-on and the installation guys do a good job.If there has ever been an issue, they always take care of it right away. The problem never lingers.Larry Segal