This is Cucamonga's TrustRating, which is based on both the number of reviews Cucamonga has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Cucamonga has been to the Kudzu community.
I had three cars wrecked within a two year period (not my fault) and Foothill Auto Body gave me wonderful service. They were fast, courteous, and worked with my insurance company. I highly recommend them.