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Formally Yours

Phone: (770) 923-5800
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Formally Yours Formally Yours : Bridal Shops, Lilburn, GA


Reviews
by Formerly at Citysearch

Posted on Citysearch on 5/26/2012
Buyer beware!
In my book Formally Yours of Lilburn, GA is now Formerly Yours! They claim to offer ?friendly, expert advice and excellent customer service.? Much to the contrary, my first and only experience with this formal wear shop is BUYER BEWARE!!!! If you are lucky to find an off-the-rack dress in your size, you may walk away 100% satisfied. However, being a size 4 petite I had to special order a dress for my son?s destination wedding. Of course, I was required to prepay the order with no returns, refunds, or exchanges. Alternations could be completed within 48 hours for a $45 fee by their in-house seamstress. The dress would arrive within 8-10 weeks as the designer was most reliable with regards to delivery. After waiting 8 weeks and no word from the shop, I was getting concerned. On week 9 I called twice only to be told the dress was scheduled to arrive in the next 7 to 10 days. After 10 more days and no call, I asked Scarlett to please track the special order. On week 10 she informed me there was a factory delay! With no dress and 10 days left before my departure, I was in panic mode. Not to fret, I was told they could alter the size 8 off-the-rack sample dress within 48 hours, and I would be good to go! At this point, I was quite disappointed with their service and suggested they at least cover the cost of the alternation. Instead, I got an arrogant call from the owner, Mrs. Butler, informing me that they had no control over the factory or shipping delays, and would not absorb the cost of the alteration, nor did she offer any compensatory discount or credit to offset their failure to deliver what I ordered. Bottom line, I was being forced to take a dress I did not want. To add insult to injury, the seamstress was swamped, and due to the complexity of my dress, she required two fittings and 7 more days to complete the work at a cost of $65 - CASH ONLY - not the $45 quoted or the 48-hour turn-around promised by the sales associate. After the final a
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by Fellow Bridesmaid at Citysearch

Posted on Citysearch on 5/5/2012
Hostile/Rude Employees
Fellow bridesmaids be warethe tempermant of the employees at this store is unbelievablly hostile and makes the entire bridesmaid dress process miserable. Two scenarios led me to this conclusion:Scenario 1 -Paying for dressMe: *hands over my Amex *FY Employee: Do you have another form of payment?Me: I prefer this oneFY Employee: Well we prefer other forms of paymentMe: But you can take Amex? I prefer the benefits of it.FY Emp: well we pay for those benefits and we prefer not to.Me: I like this form best, please take itFY Emp: We'd rather not for this small of an amount [the dress was $180]Me: to avoid a bigger scene than they had already made, I (customer) caved to accomodate the storeEnd result: wish I had said take my Amex or I'll buy it elsewhere but the tone used by the employee took me off guard so hopefully this will give you a heads up of what to expectScenario 2: Picking up dressMe: tried on dress and see that the back of the dress synches in a very wierd wayFY Employee: it's supposed to do thatMe: it didn't do that when I tried on the sampleFY Emp: the sample is stretched out so it doesn't do thatMe: so should I get a bigger sizeFY Emp: no-you have the size that you needMe: then this is a defectFY Emp: no, the dress is supposed to do thatMe: I'll take it elsewhere for alterationsEnd result: I took it to a place that I know and it turns out the dress does indeed have a defect (because the synching is there even without a person in the dress) and when trying to speak with the owner about it, she began by saying there is no defect because all of the dresses are made the same; and then continually talked over mewhen I finally got to speak and told her that I was upset because she wouldn't admit that there is a possiblity of a defect she changed her story to say that it was possible but made no offer to compensate me for the alterations needed to fix itfor full disclosure, she did offer for me to drive an hour back to the store so ...
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Reviews: 1

Posted on 3/24/2012

WORST EXPERIENCE. POOR CUSTOMER SERVICE.
I chose Formally Yours after 2 recommendations from friends. Though it was a drive, I thought that using them would be worth it. I was pleased at my initial fitting that I could take pictures, which helped to make my choice. But after that, it was all downhill. The dress came in 6 weeks late, then it was the wrong color. The owner had ordered the wrong color. She apologized but didn't offer any other compensation. A new dress came in several weeks later. At that fitting, it needed minimal alterations. I returned in 2 weeks (which was 2 weeks before the wedding), hoping to try it on and take it home. The alterations lady had not completed the alterations & had completely forgotten to do something. She couldn't finish that day, so I returned the next week. When I arrived, they kept me waiting for 20 minutes, stating she had some things to "finish up." Translation: she hadn't completed my alterations AGAIN. When I tried the dress on, there were still issues and she STILL had forgotten something. 1 1/2 hours later, we left the shop with my dress. I was in tears at my final dress fitting, my stomach was in knots, and no one apologized for anything. This entire experience, which was supposed to be amazing, was a nightmare.
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by Sam8856 at Citysearch

Posted on Citysearch on 5/16/2011
Would NOT recommend to a friend-very unhappy
The sales girls at this shop are exactly that SALES people. my impression of this place before and after I bought the dress were completely different. while I was shopping, one of the dresses I liked looked funny in the top b/c i am small chested. The Formally Yours employee assured me that with a smaller size combined with what the seamstress could do, the dress would look normal and not too big. The seamstress could not do the things, the girl claimed. Its a horrible feeling to spend $1500 on a dress and to be disappointed in the way it came out. In addition, they ordered the wrong length. They refunded me the money that it cost for special order, but that money is not nearly worth that all my pictures are going to be out of balance b/c the dress is too short and I can't wear heals. I will look like a dwarf next to my fiance. I ordered a longer dress b/c I wanted a longer dress. also, when they brought me the dress it had creases in the lace right at the top, easy to see and beads were falling off.
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by Lisa Anthony at Citysearch

Posted on Citysearch on 2/4/2011
Finding the perfect dress
Formally Yours is a wonderful location for formal dress shopping. The salesperson Katie had excellent listening skills. She had many bright smiles and encouraging words. The selection was delightful. And I heard many words of happy customers.
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