I've used Frame-It on and off for years and Rita was good; however, the last few months or so, items have been coming back framed just so-so (frame corners not right). But the last two weeks was the straw that broke the camel's back. I gave her a few large photos to frame. One came back with the frame scratched up. I brought it back and she said she would re-do it. A week and a half later, I called and she said it was being cut that instant. I called again this morning(a week later...busy week for me) and her partner answered. I asked her about the photo and she called out to Rita, who said in the background that IT WAS BEING CUT THAT INSTANT. I just picked up my photo from there and absolutely nothing had been done! I had them take it out of the frame, got credit back to my cc, and told her partner that I would never use that place again because they were now unreliable. This was in front of a couple getting an estimate for a job. It's possible that she has taken on too much, but it is now a poor place to get something done.
Posted: 2/27/2010 • Link to this review