What do you do when you buy a toy for $40 for Christmas that comes with a $10 rebate that you never received? What do you do when you call the Swann Rebate Department multiple times and they keep telling you that the check is in queue, yet it has been two months since they first told you that and you still have not seen a check? Well, I go back to Fry's because I feel that they are ultimately responsible. After all, they sold the product that promised a rebate. Guess what? They don't care. They will not do anything. They won't honor the rebate themselves, they won't refund the total amount (I get that) and there appears to be no other options. The customer is not "right" in this situation. The manager told me to prove that I did not receive the rebate. How do I do that? Prove that something did not happen? I have spent thousands of dollars at Fry's over the years. I don't think I will go back.
Posted: 4/20/2015 • Link to this review
Customer service is a concept unheard of at this Fry's location. I went there to buy a complete sound system and interface for my car and was ignored for 30 minutes. I told the manager on the way out, and he didn't seem to care at all. I went back the next day, same result. Told another manager, she could care less. I won't be back.
Posted: 4/29/2012 • Last edited: 4/20/2015 • Link to this review
I called the store for information on memory for my PC. I ordered on line what I was told I needed. It was not correct. I brought back the product to the store, where I was rather rudely told that stores do not take back on line ordered merchandise. I scoured the paperwork received when I ordered, as well as the packing slip. Nowhere was it stated that stores will not take on line purchase returns, the exact opposite of the policy of all other big box stores. I called for RMA,waited 15 minutes on line, and now get to pay a second shipping charge. I do not believe you are being up front about your policy. I am pretty sure I will never shop Fry's again, and will tell this story as often as possible.
Posted: 8/30/2011 • Last edited: 4/20/2015 • Link to this review
The prices may lure you in but after buying a $2500 TV that broke after one week, I'd stay away. We bought the TV 2 yrs ago and the second week the screen had pink and brown lines. Instead of giving us another TV with the warranty, they insisted we have it repaired. Now, two yrs later, and 2 months after our extended warranty expired, the TV is having issues again. While it is a manufacturer's issue (Samsung), their response to how it has been handled was "you should've bought a 3-yr warranty."
Posted: 2/17/2010 • Last edited: 4/20/2015 • Link to this review
I feel very fortunate to have a Fry's nearby, the place is like a Costco of electronics. How can anyone complain?? I've never had issues with returns, sales people friendly, etc. I typically do my product research online and don't expect the sales staff to know everything. Prices online for some items are sometimes better, but Fry's is always my preferred location to buy when it comes to electronics. Hope their business continues to thrive.
Posted: 1/20/2010 • Link to this review
Love the Duluth location, HATE the Alpharetta store. There is no suvh thing as service in this store. I bought a cell phone charger, got outside and realized it was the wrong one (hadn't even opened it!) and they would not let me return it!! Just one of MANY service issues with this store.
Posted: 4/27/2008 • Last edited: 4/20/2015 • Link to this review
I love going to Fry's for some of the nice deals they run on electronics. First, be aware that the company Fry's uses to process rebates is notorious for not paying out. Keep copies of everything and stay on top of things to make sure you get your rebate money. Secondly, don't go to the Fry's location in Alpharetta. The service manager and associates are very nasty if you try to return anything and can be very pushy about selling components when you walk through the store. They will try to not let you return items purchased at other Fry's locations and will fight to the end to boost up their profit numbers. If you are fortunate enough to go to the Fry's in Duluth you will find a completely different approach as the mgt seems to be much more customer friendly at this location.
Posted: 4/05/2008 • Last edited: 4/20/2015 • Link to this review
I should preface this by saying that I am an "early adopter technophile". For me, Fry's is like a candy store. I have always found what I wanted, and with the sole exception of a one time issue with the sales staff, always had good experiences. My issue with the sales staff had to do with not being able to successfully interrupt their conversation about what they were going to do after work long enough to get them to help me with one of the secure items (I never did end up buying it there). Otherwise, it's a great place!
Posted: 11/07/2007 • Last edited: 4/20/2015 • Link to this review