After agreeing to a payment plan, Joe sent one check for $55 in Dec. and I have heard nothing since then. He still owes me over $250.00. I hope no one has to go through what I experienced with this 'company'.
Posted: 11/17/2007 • Last edited: 3/25/2008 • Link to this review
I apoligize that things did not turn out as you would have like it to be. The floor went down the way it did and because you previously put it down yourself so it turned out not as good as it could have. I did not say that I would not pay you the money that you think is owed to you but that I would pay you when I had the extra funds to do so. I am sorry that you feel the way that you do. I will indeed pay you what you believe is owed to you. Really the only thing that is really owed to you is about $126 dollars but you claim that you will not pay for the other things that were done like the installation of the over the range microwave that installation of the electrical box and the dry wall repair which all cost $200.
Joe was very helpful and courteous during the carpet installation. We offered to buy our own carpet and padding, but Joe picked up the carpet and padding for us, saving in shipping costs and eliminating the hassle of delivery. Any issue I had with installation, such as a small bump in the carpet, was quickly resolved. I would use Joe again.
Posted: 9/22/2007 • Last edited: 1/02/2008 • Link to this review
I had my wood floors refinished by Joe and his team and the floors look great. Joe is a really great guy. There were a few problems though. The biggest was that they did not tape the baseboards touching the floor. I asked him to clean up the baseboards and they used an astringent that just took the white paint off the baseboards. He then said he would come back to repaint and never did. This is just bad workmanship. He also said the floors would be ready on a Thursday and they were still wet on Sunday. I think Joe knows what he's doing, but his team does a sloppy job. I would not recommend using Full Cycle Services in the future.
Posted: 8/17/2007 • Last edited: 1/02/2008 • Link to this review
I read the reviews first before calling Full Cycle Services. I needed a carpet installed immediately. I told the owner of my situation and he was not only able to lay the carpet that day, but gave me an incredible rate! Above all else, Mr. Robinson was one of the most kind, considerate people I have worked with in the building industry. When I commented on how much I liked his clipboard, he even called his wife to inquire where she bought it for him so that he could share this information with me. I will not only call this company for all my business and personal needs, but will refer everyone I know to Full Cycle Services. This business is more than 5 stars in my book and I am just extremely grateful for finding them and meeting such a wonderful person with such incredible customer service attitude - and the carpet looks amazing!
Posted: 5/27/2007 • Last edited: 1/02/2008 • Link to this review
Booked a Saturday appointment. On Friday, they called and said they were unable to make it due to another issue. Althought it was an inconvenience, it was too close to have found another service so we booked it for the following week. The day we had them clean, FCS was running late from a previous appointment. I appreciate the followup and do understand that circumstances happen. FCS arrived and informed me that the belt on their vaccuum broke. I asked for and received a discount as we previously discussed FCS vaccuuming the floor first. They did a good job. Some stains came up and the others? Not sure if they are stains that stayed behind or fibers in carpet appearing like that due to wear but good job overall.
Posted: 4/05/2007 • Last edited: 1/02/2008 • Link to this review
Thank you for your review and we do appreciate you allowing us to meet your services needs. We also appreciate you understanding that we had a busy schedule at the time of your appointment. We will make sure that in the future that this does not happen so that you or others will be inconvenienced. Again thank you and we look foward to meeting your needs.
Let me just say that Joe totally impressed us with his courteous personality and commitment to making sure the job was done correctly. Very fair pricing & great work too! We were preparing to sell our home and needed floor repair in our bathroom. Upon completing the job we felt the floor still needed more work. When we called Joe, he immediately scheduled a time to come out w/ his team and correct the situation. He was back in less than 3 days and definitely made sure the floor was fixed to our expectation and even though he had to take up the floor to fix again, there were no additional charges & never a sigh of frustration. Thanks to Joe, our home sold with no inspection problems. He takes his company seriously and is definitely interested in making customers happy. So go to Full Cycle Service if good work and excellent customer Service is a high priority to you. Your money will be well spent. You just don't find this type of commitment any more.
Posted: 3/24/2007 • Last edited: 1/02/2008 • Link to this review
Thank you very much for your kind review. It was a pleasure for me to have taken care of your needs. We do take pride in all that we do. As our website says " We Don't Just Do It, We Do It Right. Thanks again and I look foward to meeting your needs in the future.
This is a professional company dedicated to customer satisfaction. I had two rooms with exceptionally dirty and stained carpet. Some of my relatives bet the carpet could not be cleaned. I am happy to say they lost the bet. Mr. Robinson did a terrific job on cleaning those dirty, dirty rooms as well as effectively cleaning the carpet in other portions of my house. He gets my highest recommendation. You will not be disappointed.
Posted: 11/08/2006 • Last edited: 1/02/2008 • Link to this review
Thank you for your review. I appreciate you allowing us to meet your needs.
We had a tear in our berber carpet. After contacting several companies in the Atlanta area, we chose Full Cycle because of their competitive pricing and detailed explanation of the repair process. We could not be happier. They were prompt, courteous, and professional. The carpet looks great. We would definitely use them again.
Posted: 10/10/2006 • Last edited: 1/02/2008 • Link to this review
Mr.Joe came out when he said he would and cleaned my sofa and carpet for an super price.And they dried in a few short hours.I'll tell every one who comes in contact with me about Full Cycle Services.Great Job!!!!
Posted: 9/19/2006 • Last edited: 1/02/2008 • Link to this review
Thank you very much for your excellent review. It means alot to Full Cycle Services and even more to the customers who will read it. We look foward to doing business with you and friends & family in the future.
I just want to thank Mr. Robinson for not only given me an excellent quote but for going the extra mile to make sure that the service that was provided was outstanding. I've already recommended his services to a co-worker and I will continue to recommend his services in the future. Thanks again. It was great doing business with you.
Posted: 8/04/2006 • Last edited: 1/02/2008 • Link to this review
I would like to take the time to personally thank you for your kind and thoughtful review. I am very happy to know that you were pleased with the service that was provided by Full Cycle Services. I look forward to meeting your needs and the needs of your friends and family in the future. Thanks again, it was very much a pleasure serving you.
My carpet looks great and the pet stains and odors have been completely removed. Very professional & friendly service and the price was great. Highly recommended
Posted: 7/26/2006 • Last edited: 1/02/2008 • Link to this review
Thank you so much for this review and the opportunity to help you keep your home fresh, clean & professionally maintained.
I am pleased to endorse the services offered by Full Cycle. Mr. Robinson renders affordable, quality services with professionlism and honesty. He provides prompt and courteous service and ensures customer satisfaction during, and upon completion of his work. I will continue to be a patron of his business, and will confidenly recommend him to others.
Posted: 7/19/2006 • Last edited: 1/02/2008 • Link to this review
Thank you very much for your review. It was my pleasure to be able to help you with all of your needs. I look foward to helping your friends, family and yourself soon.
I needed carpet repair right away. I was scheduled to close in 2 days on a house I was selling. I searched Kudzu and came across Full Cycle Services. I read the great reviews and decided to try them. I called and talked to the owner. My carpet was repaired within two hours from that phone call. Thank you Full Cycle for being so prompt and a job well done. I definitely recommend your service. T. Chambers
Posted: 7/17/2006 • Last edited: 1/02/2008 • Link to this review
I appreciate your time and effort in writing this review. I am very happy that we were able to help you and we look forward to working with you and your family and friends in the future.
Mr. Robinson did a wonderful job. He made sure I was satisfied with his work before he accepted payment. His prices are very reasonable. I highly recommend Full Cycle Services.
Posted: 6/30/2006 • Last edited: 1/02/2008 • Link to this review
Thank you for your kind review. I take pleasure in serving all of my customers and I am glad that you saw that it was apparent in the service that I gave to you. I look forward to working with you again in the future and with anyone that you may recommend.
* By Appointment Only