Ricky was our plumbing technician and he was awesome. Did great work, was prompt, honest and provided us exceptional service. It is the kind of service that means I keep using Fulton and why I recommend them all the time. Thanks again for great service.
Posted: 1/15/2015 • Link to this review
I spent $650 trying to get basement toilet to flush. Plumber had been here twice and finally admitted defeat. I called Fulton that morning and T.J. was here at noon. He ran camera through the line and found the problem. He discovered a part needing to be removed. He copied down the manufacturer and said he would take care of trying to find replacement part. He was very careful and didn't mind me hanging around asking questions. I appreciate the prompt professional service I have routinely received from Fulton.
Posted: 1/07/2015 • Link to this review
Tim Bishop came by yesterday to check my air-conditoner/heater unit. He also put in the filter which is hard for me to do because my unit is in a small closet. He has always been helpful and has kept my unit running wonderfully. I have recommended people to call Fulton Services and to request him when they have problems. Thank you everybody.
Posted: 11/30/2014 • Link to this review
I have no idea why they are highly rated on Home Reports. Quoted us $650 to repair, and $3,000 to replace leaking polybutylene pipe. Opted for repair so we'd have water. Called around to other companies who said they'd replace for under $1,000 and would have charged $250 to repair. Beware!
Posted: 11/19/2014 • Link to this review
every bad thing on this site for this company is right. be very careful with this company . I got their name off a good quality company site. they might need to evaluate this company again. Not a good experience with them.
Posted: 7/12/2013 • Link to this review
This company is the worst I have ever seen in my life. They will tell you much more is wrong than there really is and charge for it without any problem. Most dishonest company I have ever dealt with!! Seniors Beware
Posted: 5/30/2013 • Last edited: 6/01/2013 • Link to this review
I contacted Fulton Plumbing to work on my spa tub. The plumbers called ahead and were very courteous. They told me that they didn't do what I had requested and referred me to another company. What was particularly impressive was that I wasn't charged the trip fee since the person who took the call should have realized that they wouldn't be able to help me. The plumbers had me call Tim (the manager), and he agreed and didn't charge me. It's great to see that companies do the right thing. I will call them again because of how they handled this situation. Thanks!
Posted: 4/14/2013 • Link to this review
Ended up purchasing the sniffer tool to find leak myself. Atlanta Gas provided all I really needed. I ended up paying $339.00 and would have paid more if I had followed the recoemmendations they provided. The odd part was that I was referred to another company to do what I hired them to do after my money was taken. I strongly suggest that if you have a gas leak that you look around. I also suggest that you confirm with the actual person on site that they are aware of what was agreed to. I assumed that this would be understood, but you know what they say about those that "assume". Customer service rep (Tim) basically told me that they have "5 to 6" appointments per tech per day as to say that they really don't have time to spend at each customer until they find the problem. I found that odd and a clear indication that it is more about revenue than actual customer service. Buyer beware.
Posted: 3/11/2013 • Link to this review
Not only did we get charged for the 1st service visit out, but then they wanted to charge me $700 more for a replacement part and service the next day than A&K Heating and Cooling. Their service tech was incredibly nice - but not $700 extra nice.
Posted: 8/25/2011 • Link to this review
Technician said compressor was bad and needed all new a/c unit. Did not even look at the unit until my husband and I asked him to take the cover off. He was beligerent about it. When we disagreed that it was something other than the compressor, he said "I need $139.00 and I'll be on my way" Another company came and it was a burnt wire! Fixed immediately. Called Fulton, Tim promised to refund my $139.00 and never did. When I called about it, he said the owner said no that just showing up was worth $139.00. Told me to go to my bank to dispute. Said "he wished his guys could always provide good service and that his tech was just wrong but that he tried to I still had to pay." The tech was trying to sell me an a/c unit. That's the truth of it.
Posted: 8/04/2011 • Link to this review
I called Fulton Plumbing to replace the guts of a toilet. My wife was working from home and dealing with John the plumber. They called to let me know it would be $233. That seemed expensive, but he was already there. He fixed the toilet, added an $89 trip charge to the price he quoted me, then checked the water pressure in the front yard. Any plumber worth his salt knows that the hose spigot in the front yard will read street water pressure, which is higher than the water pressure in the house. He told my wife we have a big problem (120 PSI instead of 55-70 PSI) and suggested we replace the Pressure Regulator Valve for $700 before our appliances started exploding. $700 seemed high, so I called Superior and was quoted $248-348. Alan came out that afternoon, tested our water pressure properly and said we don't have a problem and left. He could have cut a hole in my ceiling and replaced the PRV and I would have been happy to pay less. Superior is tops in my book... honest and less expensive!!! However, Fulton Plumbing seems like they're running a scam, preying on the poor woman of the house. When I called John's boss to complain, he couldn't have been less interested. And he kind of acted like he'd been caught. Whatever they are up to... well, I wouldn't use them again if they were the only plumbers in the book. Crooks!
Posted: 6/30/2010 • Link to this review
$89 to come out and look. Once on site the very friendly and courteous technician quoted a price of $395 to route a kitchen sink and $201 to replace some internal parts on 2 bathroom sink faucets. These guys are sky high and take advantage of a bad situation.
Posted: 5/18/2010 • Last edited: 3/11/2013 • Link to this review
Wanted $8000 to fix a sewer line. Charged $1000 to send a camera down the line and unclog it. Had the repair done by another vendor, they did the camera for FREE and repair was less than $1000. These guys take advantage of people who are stuck with a bad situation.
Posted: 4/20/2010 • Last edited: 3/11/2013 • Link to this review
My wife called them to get a instahot water heater installed in our kitchen and change out the kitchen faucet and one bathroom faucet. They quoted her $1885 to do this work and turned up the pressure trying to get her to sign the contract. She called me thinking it was way to high and I told the guy to get out of my house before I called the police. They bullied her into paying a $89 service call fee for the estimate which we stopped payment on. We then called Protech Plumbing Services (770-614-6145) and Rod Fishburn came out and did the job for $354. BEWARE OF THIS COMPANY
Posted: 1/18/2010 • Last edited: 3/11/2013 • Link to this review
I called Fulton because they installed a water heater for me a few years ago that had a 6 year warranty on parts and the heater is not working right. They told me that labor was not covered and I would have to pay a trip charge to come out, to which I agreed. What they DID NOT TELL ME was that they don't do warranty work on the Rheems. The plumber who came out to my house charged me $89 to tell me to call another plumber! Now I have to pay another trip charge for a plumber that Rheem works with. That is shady and unethical business. I was upfront that this unit was under warranty- they should have been upfront and told me they could not do the work. When I called the manager he was far from accommodating on the phone. They just lost another loyal customer.
Posted: 1/15/2010 • Last edited: 3/11/2013 • Link to this review