I don't even know if they are still in business I saw the other day that the store is gone, but I have to say that our experience and anyone else I knew that used Fun n Sun Recreation was extremely different from the ones described below. We could not have been more pleased. They came to us highly recommended and for us every step of the way was a breeze. The only issue we had was the color of our patio that Chun stained to help it match the rest of the decking. We were not sure if we were happy with it but they came right out and tried to fix it to make us happy. Chun said it would get better with age and weather, which I kind of took as one of those things people say, but he was right.It matches beautiful now. Chun helped us create the look we wanted. The crews he had were polite and efficient. All systems have worked perfectly in the two and a half years since. We always brag about how marvelous our experience was. My landscaper was in awe of Chuns work and he has seen a lot of pools. Shannon could not have been more helpful if we needed anything on the business side. She answered any question we had. She even reminded ME the inspector was coming out and rescheduled for me when I made a boo boo and he needed to return. I just wanted to say that we were happy customers and i knew other happy customers before us and after us. I felt I was so pleased that I should offer another point of view.
Posted: 4/22/2008 • Link to this review
This review is true, not a lie. We hired this company to build our pool in the summer of 2006. We were lied to from the day we signed the contract. In the end, we called the BBB for intervention. I wouldnt recommend this company at all. We deserved professionalism and got treated as trash. We got the phone hung up on us many times because we called them to ask about when they were going to work. Can you tolerate being lied to over and over again? They didnt tell us they had 11 more pools building before us. All legit pool companies will finish the work they started per a contract. The owner punished us by intentionally putting off working on our pool 10 days with every excuse as to why. The owner said, "If you make us mad, we will not work on your pool." They showed up on their convenience. Read what others have said on here. They told us if we removed our BBB complaint, then they would fix our pool issues. But ONLY after that. It was not removed. The only 5 star rating on Kudzu is their own. Hmmm??? We wish we had chosen another company. Beware!!! Our timer box for the pool stopped working. It actually caught fire! We were told they would replace it in a few days. Mind you..the pool was 2 days old. THEY NEVER CAME BACK! THEY ACCUSED US of harassing them because we called them. My house could have burned down. They continue to blame customers in their response. Check Gwinnett court records online. We lived the nightmare. No allegations about it. All facts.
Posted: 3/29/2007 • Last edited: 1/02/2008 • Link to this review
The first review is completely false. Fun-N-Sun Recreation, Inc. did exactly what they said they were going to do. The customer called the manufacture when we first started and lied to the company and to us. When confronted she just would not stop. When you lie and are abusive to anyone you don't get responses. For any company to have eleven pools going before yours and finish your pool in 8 weeks is great. Most companies don't finish pools at all. It is unfair to call someone names and try to ruin their reputation based on false allegations. I encourage anyone to provide proof of allegations so that the people that read these are well informed. I don't know who the next two are. If it is another company that is going up against us good try, but I don't know you nor heard of you. Mr. Reid, during peak season you sprayed your color and stamp concrete with Acid. When it ruined it you then called us to fix that. I explained we were in peak season and could be done in the fall when we slowed down. You agreed. A few months later after warranties wore off you called back and said you were having problems with a pump. I sent someone out there. You forgot to put that in your response. You were upset because we couldn't come when you wanted us to. I have someone that does nothing, but answer phones all day long. If someone calls there is always someone here to answer. If there is a problem it gets addressed. Thanks, Shannon
Posted: 3/24/2007 • Last edited: 1/02/2008 • Link to this review
We hired them to build a pool for us in April of 2006. The pool had several leaks, the deck they poured has multiple cracks and I am still fighting a leak on the tile. The company only wants your money. They will tell you anything you want to hear if you are able to actually get them on the telephone, but they will not show up when they tell you they will nor will they support their product. Worst company by far I have ever worked with. I wish I had read Kudzu reviews before I hired them. (PS - you can search the Gwinnett County court records for all of the people that have sued them).
Posted: 3/09/2007 • Last edited: 1/02/2008 • Link to this review
When you hear the stories on the news about companies that provide bad service, this is the type of company they were talking about. They don't return calls, they don't do what they promise, the work they do perform is not quality work. They offer no warranty or service for the pool they built. Do yourself a huge favor and DO NOT USE THIS COMPANY!!!
Posted: 11/15/2006 • Last edited: 1/02/2008 • Link to this review
This company did not keep the commitments they made to me. They are unresponsive and always have excuses why they can not perform as promised. They did not honor the warranty on my pool and equipment or even return my calls when I asked for service. Almost a year later I am still waiting on the inspector they never scheduled.
Posted: 10/25/2006 • Last edited: 1/02/2008 • Link to this review