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Furlong Lamp & Lighting

(215) 794-7444 furlonglamp.com »

Po Box 138Furlong, PA 18925   map »

Business overview

Payments Accepted

  • Debit Card

Reviews

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strange refund policy, 7/28/2012

Unless you're a DIY and are doing the installation immediately, don't shop here. I hadn't noticed on the receipt, but they have only a 7 day window to return for refund. It took me nearly 3 weeks to... get an electrician out; it was a small job and I could hardly get call backs from local electricians. When finally I did, the guy told me that one of the fixtures has a base too large to fit. It is brand new; he didn't open anything in the box, but the owner, Ida, would not take it back, only offering a "store credit" despite that I assured her I would never use it and would not be needing fixtures or lamps in the foreseeable future. She actually suggested I could use it for lightbulbs! Really? I'm going to drive to Furlong for lightbulbs. The other fixture I bought is lovely, but was out of stock so I was offered their display fixture, which they took down and packed in a plastic sack with NO ruduction in price for this used fixture. WHAT merchant do you know who limits refunds to returns within 7 days and does not discount floor samples. Go to Lowes or HD; same stuff, better policies and prices!

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Reviews

MissBets

Reviews: 1

strange refund policy

Unless you're a DIY and are doing the installation immediately, don't shop here. I hadn't noticed on the receipt, but they have only a 7 day window to return for refund. It took me nearly 3 weeks to get an electrician out; it was a small job and I could hardly get call backs from local electricians. When finally I did, the guy told me that one of the fixtures has a base too large to fit. It is brand new; he didn't open anything in the box, but the owner, Ida, would not take it back, only offering a "store credit" despite that I assured her I would never use it and would not be needing fixtures or lamps in the foreseeable future. She actually suggested I could use it for lightbulbs! Really? I'm going to drive to Furlong for lightbulbs. The other fixture I bought is lovely, but was out of stock so I was offered their display fixture, which they took down and packed in a plastic sack with NO ruduction in price for this used fixture. WHAT merchant do you know who limits refunds to returns within 7 days and does not discount floor samples. Go to Lowes or HD; same stuff, better policies and prices!

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