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Don't do it. They will take your money and your time. They will smile and help you to the door. I lost $190 and 3 hours of my time in the office and have not gotten a call back as promised. I... will start over with a different group.VIEW MORE »VIEW LESS »
Horrible experience, barely slept at all at the 1st study, there was some loud machine in the hallway. 2nd with a mask, they gave me a full face mask even though I told them I wanted a pillow mask.... Again freezing and got zero sleep. What an unpleasant experience. Whats the point of a sleep study you cant sleep at? And of course there was the insurance 'mix-up', where they said their person was told the studies were covered 100%, which of course was wrong and I unexpectedly owed them $700...Again this is after I talked about the costs FIRST and they told me I would just have to pay for the regular $25 visit deduction for the studies. It is beyond clear this company is simply out for the money, even if they have to lie to you. Stay away from this place!VIEW MORE »VIEW LESS »
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Don't do it. They will take your money and your time. They will smile and help you to the door. I lost $190 and 3 hours of my time in the office and have not gotten a call back as promised. I will start over with a different group.
Horrible experience, barely slept at all at the 1st study, there was some loud machine in the hallway. 2nd with a mask, they gave me a full face mask even though I told them I wanted a pillow mask. Again freezing and got zero sleep. What an unpleasant experience. Whats the point of a sleep study you cant sleep at? And of course there was the insurance 'mix-up', where they said their person was told the studies were covered 100%, which of course was wrong and I unexpectedly owed them $700...Again this is after I talked about the costs FIRST and they told me I would just have to pay for the regular $25 visit deduction for the studies. It is beyond clear this company is simply out for the money, even if they have to lie to you. Stay away from this place!
This is the 1st negative review I have ever given a company. I saw the negative reviews for this company regarding payment issues before we did the 1st sleep study so I was double sure that I checked with both Fusion Sleep and my insurance company TWICE to find out what our financial responsibility would be. I even got the codes from Fusion Sleep that would be used. I was told that because of the location of the place where they do the actual sleep study was in the same parking lot and building that the sleep study would be billed as an in patient and not out patient. That was INCORRECT and the financial difference of a $40 copay or a $400 bill. HUGE difference. And now almost 12 months later I keep getting the runaround and being told that it is resubmitted to my insurance. Meanwhile I have spoken to my insurance company who is telling me that nothing has ever been resubmitted. BILLING NIGHTMARE!!! The study and equipment has helped my husband greatly which is the only positive experience we have had with them.
Fusion Sleep is one of the most professional medical practice companies I have ever experienced. The genuine concern for my health and wellbeing was evident from the start. Each person cares about my health and that starts with great sleep! Everyone needs to truly explore the quality of their sleep. It's worth every moment invested!
This review is only related to billing. Fusion I would say completely average on helping with sleep. I have had more than one billing issue the first one they took care of fairyly quickly the last has been going on for 18 months and I have sent in all paperwork from my bank stating that they recieved my payment. I have done this more than once. I continue to be be billied it is insane. It doesn't help calling they simpling tell me to resend my information.
1) We were misled about the billing. My wife was told insurance would cover but did not. (Fusion did not tell us annual deductible needed to be hit first.) 2) Wife had a terrible experience at the actual session and left early. Could not fall asleep with all the wires. 3) They have been unwilling to work with us on making us pay for something that was of no value to us. 4) For us it was a total waste of money. Would definitely NOT recommend going to Fusion. We are on the hook for about $900.
I did not know what an impact a visit to Fusion Sleep would have on my life! With the help of the Doctors and Sleep Techs at Fusion Sleep, I now have restful and good quality sleep, and I can only say my life has changed for the better. Thank you Fusion Sleep!
My husband, mother and godmother have all had sleep studies and follow up care at Fusion. Everyone was professtional, knowledgable and friendly! All the doctors and nurse practitioners are top notch! If you have a sleep issue, snoring, insomnia or are too sleepy during the day, you should go to them!!
I was very impressed with the service provided by Fusion sleep. The technicians were very courteous and helpful. I did not have any false expectations that I would have a full 8 hours of restless sleep going in, as this is a short term issue for me to correct years of sleep depravity. Although there was some nuisance issues with the nose plug and the CPAP testing, the bed, surroundings, and support was more than I could have asked for.
My daughter has had 2 sleep studies with Fusion. (first for a diagnosis and second one to check her progress with the medicine). Both were very good experiences. The staff was very professional and helpful through the entire process. The room and beds were extremely comfortable both for her and me. The doctors really listen to her explain her problems and have worked with us to find the right solution. Great all around experience.
I had a great experience with this company until my insurace company didnt pay the bill. Well when I called they told me they contacted my insurance company and said I was covered. Well once I did the sleep study and got the machine, I was told that my insurance company wasnt paying the bill. Well come to find out I didnt have any coverage for sleep studies. So it appears someone lied to me. Now Im study with a 270$ monthly payment for a service I was told was varified with my insurace company to cover the bill. The only reason I am paying is because I had terriable sleep apnea and was finally getting some relief. So please double check before you do the sleep study. Other than that, their personal service has been pretty good. But I was not prepared for this large bill.
I wrote the review below. Since posting it, Fusion Sleep has made the equipment problem right, very graciously. Thank you
Fusion Center cancelled my appt just 2 days before the scheduled appt time with no consideration to my busy schedule. Receptionist said the doctor instructed her to clear his schedule for the day. This is a big deal when you have everything aligned for an overnight sleep study. I would look elsewhere if your time is important to you.
First, I have to thank the good doctors at Fusion for their excellent care. However, where they are lacking is in the customer service department. I had two sleep studies done; the first one showed I indeed had severe sleep apnea (AHI 160) and the second one to observe the results using the CPAP machine. Both studies went very well and I had no complaints up to this point. Because I had severe sleep apnea the doctor wanted to make sure I started on the CPAP machine ASAP. So I received a call from the sleep center to move my follow-up appointment to a sooner date. The person calling to make the appointment gave me the time and date over the phone. I asked her three times on the phone to repeat the appointment date and time to make sure I had it right. I even repeated it back to her and wrote the date and time on my calendar. I was told my appointment was for 1:30 PM. I showed up at the office at 1:28 PM. I was then told that my appointment was actually at 1 PM and because I was so late, no one would be available to see me. I became unglued and very upset because I had to take off work early plus driving an hour in heavy traffic to get there only to be told that I was not going to be seen. I felt like I was being punished for being late when in fact I was on time. I'm guessing that when the person made the appointment she made a mistake entering me into the system. They made me come back the next day. Even so, I'll still recommend them and would use them again.
I called one day and had an appointment with a doctor for the following day. The doctor ordered a sleep study, and they offered to set it up for the same night or the next day. My first sleep study went well but I had a little difficulty falling asleep. Rich was the sleep tech, and he was incredibly professional and friendly. Every time I've talked to them, they've been able to set me up with an appointment within 24-48 hours. Lonnie was very helpful in communicating with my insurance company and making sure I understood what the costs would be.