Like many other reviewers, my experience with Gerald was terrible. He was impossible to schedule with, unresponsive, unreliable and on the rare occasions I was able to reach him, he was rude and unprofessional. I finally emailed him and explained that I wanted a refund because I was frustrated with how difficult it was to reach him and actually redeem the service that I had already paid for (8 months ago), and this was his response - copied and pasted directly from his email, unedited, with all its typos and hilarious angry teenager tone: "In not sure what are you talking about. I didn't buy this voucher,YOU bought it. So if you like to spend your money places you have no inclination to take time to read not understand "How to" redeemed your voucher,set your appointment,or get a refund...thats YOUR ignorance not mine. I don't have your money nor do I know of any refund you requested. So figure it out.I ignore ignorance." Guessing he'll be less busy when his coupon sales run out, maybe he'll be respectful to customers then?
Posted: 4/12/2016 • Link to this review
After much hassle getting the vendor out to do the work he did a shoddy job with a $200 detailing package. At least one window was completely missed and the windshield was so fogged I had to clean it myself to see enough to drive. The roof of the car was still grimy and does not look like it was washed or waxed. The rest of the car looks like a job that the car dealership does to wash your car for free. I think I could have gotten a better job going to one of those $25 drive in car washes. Instead I spent almost $80 (Living Social deal) and it was suppose to be a top of the line $200 detail job. For that price I would expect fully buffed out car instead of the sloppy job that was done. After a rain the car didn't bead up like it should after a good wax job. Would not use or recommend the vendor.
Area Atlanta, GA
Cost Less than $250
Date April 2016
Posted: 4/12/2016 • Link to this review
I'm not sure what the deal is with the negative reviews....I bought a Living Social Deal, scheduled my detailing on the website and everything went perfectly. Not only was I able to book my appointment on-line, but I received an email 48-hours in advance confirming the appointment. Gerald called approx 2 hrs before the appointment to confirm again. Once he arrived, he did an amazing job! Seriously, I'm terrible at keeping my car clean; it's never looked better! Once he finished both the interior and exterior, my car looks amazing! Not only did he do a phenomenal job, he really takes pride in the work. I'm a repeat customer for sure. Thanks Gerald!!
Posted: 8/05/2015 • Link to this review
Gerald the Mobile Car wash owner pulled up next to my car. After I gave him access to my car, I went inside home. After few minutes I see him Washing HIS TRUCK. When I asked him "Why washing your car ?" He responded "Is that a problem ?" He mentioned it takes 2 hours to complete Buffing & Waxing. But he finished within an hour along with Washing his Truck. Left without asking. GONE, MIA...Never do any business with this cheap. He will be sued.
Posted: 7/11/2015 • Link to this review
Horrible service. Got a coupon and paid $100 for a complete inside outside detail. Instead of a detail, I got a 20 bucks car wash and interior vaccume. Did not even clean the door area where it closes into the car, the central dash like obvious places. These are the kind of people who would scratch your car and them ask if you want scratch removal service. Hire them at your own risk. The operate out of an apartment in Norcross somewhere I think.
Posted: 6/08/2013 • Link to this review
NOT POOR OR FAIR BUT HORRIFIC!!! This guy is crazy and completely unprofessional. He uses Groupon to falsely advertise his "professional business" (NOT!) He runs his business out of his apartment but advertises like he has an actual business building. This guy is hilarious at best with his lack of professionalism. RUN DON'T WALK FROM ANY OFFER THAT HE MAY PUT ON GROUPON OR ANY OTHER SITE!!!
Posted: 1/19/2013 • Link to this review
Scheduled my detailing a month out, received a confirmation email two days before and the guy (Gerald) never showed up. I have left a dozen messages on their line and they have yet to call me back five days later. Replied to email on website and nothing. Wouldn't use them again based on my experience so far.
Posted: 9/24/2012 • Link to this review
I bought a groupon for GK Auto. It took some time to get the appointment scheduled - due to large response I'm sure - but I am really pleased with the results. Gerald spent about 2 hours and my car looks better than ever. I have a 2005 minivan and it was looking shabby. My mats look brand new, the exterior is sparking and it took years off my car. I'm not sure what prices are without a groupon but I would do this again. Also, there are no strong smells that I have had in the past when I've had my car detailed; it doesn't smell of strong disinfectants. I can certainly recommend GK.
Posted: 9/15/2012 • Link to this review
Will set an appointment and not show on time (by hours not minutes), if he has to reschedule due to weather, won't call you, eventhough he says he will. Takes days to reschedule by his time not yours (I was open for any day anytime). He won't call you, you have to call him. The work he did was just below average. Pay the same amount at local car wash, at least they clean your mirrors and windows. Much wasted time and not a chance I will use this service again.
Posted: 3/11/2012 • Link to this review
* By Appointment Only