Gainesville Marina

(770) 536-2171 Ext. 107 www.gainesvillemarina.com »

2145 Dawsonville HighwayGainesville, GA 30501   map »

Business overview

Boats Sold

  • Cabin Cruisers
  • New Boats
  • Power Boats
  • Used Boats

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • 9:00pm
  • 5:00pm
  • SUN
  • 12:00pm
  • 5:00pm

Payments Accepted

  • American Express
  • Debit Card
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1959

Languages Spoken

  • English

Reviews

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Customer Focused Service, 12/05/2013

I just wanted to pass along a recent (excellent) experience I had with Sean with the Gainesville Marina Service Group. I have a Mercruiser I/O and ran into a problem with the engine (gas in the... exhaust). I went thru all the basic checks but could not find the cause so I called around to find a service group with computer diagnostics for the Merc. I called several before Gainesville Marina and they quickly gave me the “Bring it in and we’ll look at it” reply. That’s okay to a point, but they did not ask about the details of the problem or what I had already checked. When I called Sean he took the time to ask several background questions and review some of the possible causes. It was clear he knew the Mercruiser engine inside and out. He suggested I run a good injector cleaner first before bringing it in. After 2 days running with the cleaner it looks like the problem is solved. This is the type of integrity and customer focus you don’t see much these days. That group has just gained a loyal customer and I will certainly recommend them to others.

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Reviews

33meer

Reviews: 4

Customer Focused Service

I just wanted to pass along a recent (excellent) experience I had with Sean with the Gainesville Marina Service Group. I have a Mercruiser I/O and ran into a problem with the engine (gas in the exhaust). I went thru all the basic checks but could not find the cause so I called around to find a service group with computer diagnostics for the Merc. I called several before Gainesville Marina and they quickly gave me the “Bring it in and we’ll look at it” reply. That’s okay to a point, but they did not ask about the details of the problem or what I had already checked. When I called Sean he took the time to ask several background questions and review some of the possible causes. It was clear he knew the Mercruiser engine inside and out. He suggested I run a good injector cleaner first before bringing it in. After 2 days running with the cleaner it looks like the problem is solved. This is the type of integrity and customer focus you don’t see much these days. That group has just gained a loyal customer and I will certainly recommend them to others.

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