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My garage door cracked on Friday and I had a new one ordered and installed by Monday. Fast work!! Alex came of Friday to check out the bad door. He ordered the custom design and size for me on the spot and it arrived by Monday. Pedro from Garage Door Medics came out to provide me a new garage door Monday. First off, he was on time and was careful to review with me all that he was going to do - to make sure there were no mis-understandings. Second, he did the installation very efficiently and even made room for another repair project I was doing simultaneously, gladly. Third, when completed he showed me how to maintain the new door in tip top condition. Honestly, this door is better than new - had I known that I probably would have done it years ago. I tip my hat to Garage Door Medics, Pedro, Alex and the office team.
Posted: 2/01/2016 • Link to this review
OK, two days ago my garage door guru, Sam, replaced a door panel and replaced my outside keypad. The following day try as I may, I could not get the new keypad to work. Then, none of my wireless would work, either. I called Garage Door Medic asked for help and was scheduled for the next AM. Promptly, the ever smiling Samuel pulled up, took a quick look, then asked me to try the key pad. Dead? No way. I was attempting to operate the way my old pad worked. The new pad was different and worked perfectly once the code was correctly entered. To bad Letterman retired, heck I could have starred on Stupid People Tricks. Sam spent a couple of minutes building an even stronger customer relationship. These guys are the real deal. I doubt any other company has a better team
Posted: 8/02/2015 • Link to this review
The tech LEO showed up after i got home from work, no time off from work needed. LEO took a look at the busted spring and tangled cables then gave me an estimate. He started the repair and told me that the two springs on my door were an over sale from another company here in San Diego. He put the right spring on and replaced the cables, then he showed me that the door was balanced. WOW, what difference !!! The door opens and closes with silence, no stress on the garage door motor. Great job LEO and Garage Door Medics !
Posted: 7/03/2014 • Link to this review
Wow!! As a *relatively* new home owner (and primarily totally worthless when it comes to home repairs), to have my garage door not work was a big shock. I freaked out a little bit. As any respectful adult would do, I called my mommy. "Mom, what do I do??" She recommended Garage Door Medics and texted me the phone number. I spoke with Irene in the office. She was kind and understanding when I explained that I wouldn't be sure what time I would be off work. She helped me juggle some potential arrival times of the technician. In the middle of the day, she called to see how things were going. When I explained that we were swamped and I might be further delayed, she helped me figure it out. Just as I was clocking out from work, Leo called me to see where I was. He was at my house waiting for me. Yikes! I explained I'd be there within half an hour, and he indicated he'd be there. I raced home, and, as promised, Leo was waiting at my garage door. He was helpful, understanding, and super KIND. Especially when he showed me that somehow the manual release had been engaged, and there was nothing wrong with my door. Oops! I cannot express how wonderful it was to work with Leo and the staff at GDM, and how r
Posted: 12/27/2013 • Link to this review
On a day they were offering great discounts they squeezed my broken spring job into their schedule. Dr. Leo arrive about an hour after I called. I was impressed by his professionalism and attention to detail. He was very thorough in reviewing all the requirements and gave me an estimate for the work. Once approved, he went to work! His work pace was impressive, his skill and technical knowledge amazing and he was so polite. I highly recommend these folks and with Dr. Leo, customer service was most important to him. Great representative of a top notch company.
Posted: 12/02/2013 • Link to this review
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