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I know that I will call this garage door company for my garage door maintenance again. I hired them the other day for a broken spring replacement and their professionalism, along with friendliness really made an impression with me. They did a fantastic job with the garage door repair and rest assured I will be a loyal customer.
Posted: 6/04/2012 • Link to this review
The intial visit was fine. The tech came and and tried to swap out the sensors. That didn't work and then he took a look at the board and determined it needed replacement. He took a picture of the board and said he would contact Genie to see about a replacement board. That was a week ago and he never contacted me. I called up the company today to inquire on the status of the part and they said they would have the tech call me. Shortly after I got a phone call from him. He asked me what was the problem. Does this company not even bother to take notes or review invoices before calling back customers? I had to give him a rundown on what happened and then he proceeded to say he or the front office had spoken to my wife about the garage door allready. This was a bunch of nonsense as my wife has never spoken to anybody from the company. I told him he was clearly confused and had me mixed up with somebody else. Once again I had to explain the work he did last week and finally he remembered who I was. He then said that he couldn't find the part. His suggestion was to replace the unit or have somebody else find the part. This indicated to me that he never even bothered to contact Genie for the part. Im very dissapointed in the way they handled this and won't bother using them in the future
Posted: 5/16/2012 • Link to this review
I never expected this company people to be this fast. They are highly skilled and very capable of doing things with great ease. They have whole heap of tiny tools in their kit bag and they execute complicated tasks with ease with the aid of those modern tools very handily. Hands on experience are revealed. They fix garage spring, fix garage door and completed everything in time as well.
Posted: 9/27/2011 • Link to this review
"If there's one thing I like its friendly service. A Garage Door Company in my area helped me with work last week. It was some of the best service I ever got. The service men where very friendly. I'll always remember the excellent service that I got that day."
Posted: 6/17/2011 • Last edited: 6/19/2011 • Link to this review