This company does not deliver as promised and seem unmotivated to rectify any problems. Initially they promised installation by Christmas, but then said "the wrong doors were delivered" to them and they couldn't do it. Since then, we have found that they do not call back when they say they will and once you get hold of them, they do not show up to appts. on time. When they finally show up, they do not have the right tools (didn't have the right drill) and the appt. has to be rescheduled. When they finally show up with the right tools at the next appt., they do not have the right parts (wrong size opener). After all this, the door they installed did not fit the opening and the panels have to be replaced, so they mis-measured the door frame when they first came out. Plus the door is not flush against frame and there are chips in the paint on the door. They say they will come out to fix the problem, but they are not available when we are and they never call back to reschedule--we waited 2 weeks for return phone calls and finally got hold of them today to reschedule. After all this trouble over the last 2 1/2 months, we are still waiting for them to come and fix the problems and they have not apologized once for the inconvenience they have caused. We used them through Costco and so expected better but they are a very unprofessional organization and we would never recommend them to anyone.
Posted: 2/13/2009 • Link to this review
* 24-Hour Service Available