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Garrards Japanese Automotive

5 star rating 7 Reviews

(770) 932-2181(770) 932-2181

1185 Buford HighwaySugar Hill, GA 30518

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Business overview

Reviews

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Honest, friendly, patient and helpful!, 3/15/2012

I recommend this shop for all of your Honda needs. They have saved us so much money, I'll never take my car anywhere else again. I only wish our other vehicle was Japanese so that it could be... serviced by Garrard's too. 2 great experiences: In December, the vehicle needed work done to pass emissions. Dwight was honest, fair and explained everything in detail. The car was repaired for exactly the amount we were quoted (and significantly less than the dealership) and Dwight even ensured the car was emission ready. Talk about customer service! This week the vehicle was brought in for an oil change and for a brake inspection. We were positive it needed breaks. Dwight took the time to patiently explain why we were hearing what we heard and instead of taking advantage of us by replacing the breaks, he ensured us they were in working order and committed to keeping a close eye on them as we brought the vehicle back for service again for an oil change in the future. The drive to Garrard's is a bit far for us, but we are willing to make that drive each time this vehicle needs services - all due to fantastic customer service and honesty. I can only hope we are able to find the same kind of service for our domestic vehicle.

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Quick Fix, 10/20/2009

We had a situation where I needed my car back ASAP because of some scheduling issues. GJA was able to diagnose and fix the vehicle in 2-days. Dwight was also very flexible on payment and... coordinating the pick-up which was also complicated by my schedule. Overall they did great work, had great customer service and I will use them again.

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Displaying 1-7 of 7

Reviews

Garrards Japanese Automotive - Sugar Hill, GA -  mthomann

Reviews: 2

Honest, friendly, patient and helpful!

I recommend this shop for all of your Honda needs. They have saved us so much money, I'll never take my car anywhere else again. I only wish our other vehicle was Japanese so that it could be serviced by Garrard's too. 2 great experiences: In December, the vehicle needed work done to pass emissions. Dwight was honest, fair and explained everything in detail. The car was repaired for exactly the amount we were quoted (and significantly less than the dealership) and Dwight even ensured the car was emission ready. Talk about customer service! This week the vehicle was brought in for an oil change and for a brake inspection. We were positive it needed breaks. Dwight took the time to patiently explain why we were hearing what we heard and instead of taking advantage of us by replacing the breaks, he ensured us they were in working order and committed to keeping a close eye on them as we brought the vehicle back for service again for an oil change in the future. The drive to Garrard's is a bit far for us, but we are willing to make that drive each time this vehicle needs services - all due to fantastic customer service and honesty. I can only hope we are able to find the same kind of service for our domestic vehicle.

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Garrards Japanese Automotive - Sugar Hill, GA -  bkthomas37

Reviews: 3

Quick Fix

We had a situation where I needed my car back ASAP because of some scheduling issues. GJA was able to diagnose and fix the vehicle in 2-days. Dwight was also very flexible on payment and coordinating the pick-up which was also complicated by my schedule. Overall they did great work, had great customer service and I will use them again.

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Garrards Japanese Automotive - Sugar Hill, GA -  jfsuwanee

Reviews: 22

A+ QUALITY AND VALUE

My car has over 150,000 miles and runs like new thanks to this wonderful business. They communicate quickly and plainly, the repairs are done well, and the prices are reasonable.

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Garrards Japanese Automotive - Sugar Hill, GA -  trugirl

Reviews: 2

Great Car Care

I have been using Garrards for the past 4 years and have never had a problem, in fact he's told me that I didn't even need a repair! That's when I knew I could trust them. I am buying Toyotas from now on because I don't want to change my mechanic.

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Garrards Japanese Automotive - Sugar Hill, GA -  mad4miles

Reviews: 10

Not Bad!

I had my brakes serviced. The Service was completed quickly. Price was 40$ lower than the large chains. I am not sure of the quality of the work because it was just done. Will update when I know.

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Garrards Japanese Automotive - Sugar Hill, GA -  CATHLENE

Reviews: 2

honesty is their policy !

I have been taking my cars to Dwight for nearly 8 yrs and would recommend him ( & have many times ) to anyone. He tells it like it is and has the best prices in town! It's worth the trip to take your car to him.

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Garrards Japanese Automotive - Sugar Hill, GA -  ITGuru

Reviews: 9

Quick and accurate

These guys have done several repairs for me. They were always quick, honest, and economical.

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