I just really want to express how horrible of staff they have with this recovery agency. I called to retrieve my vehicle. Came to the location and there are no hours of operation on their phone or building. I humbly arrived and was greeted by an extremely rude and unreasonable office attendant named Laurie. Laurie barked what their hours were, handed me a business card even before I could let her know my reason for visiting. I waited til 9 am as instructed and was then yelled at saying they just opened And the person to handle my issues wasn't there and didn't know when they would be there. I would have to wait til 1 pm at the earliest. I advised them paperwork was already sent 3 days prior,she didn't much care and told me I would have to leave the property until some one called me. I called my bank and she was able to speak with someone directly by the name of Angela who would make an exception since I was there and she release the vehicle sooner than their normal time. I simply pray no else ever has to interact with this company. We all have personal lives, issues and stories but to be rude and unprofessional as these ladies were to me and a few others who also came while I waited is totally unnecessary.
Posted: 1/05/2015 • Link to this review