• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers


Geek Squad Computer Repair & Networking Services

Geek Squad

(866) 338-0243

19225 Alderwood Mall ParkwayLynnwood, WA 98036 map it »

Save to my favorites »

Business overview

Reviews

View More »

Geek Squad Alternative, 8/05/2010

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night... before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

VIEW MORE »VIEW LESS »

Another bad experience with geek squad, 3/15/2010

Geek Squad seriously needs some better employee training. I can't stand how inexperienced and untrained the employees are at Geek Squad. I am somewhat knowledgable about the operation of computers. I... unfortunately did not have the time to service my own laptop so I had Geek Squad complete the task for me. Or thats what I intended. They had it for over a week to install new ram and speed up the pc. When I got it back the anti-virus I had paid purchased from secure remote support was removed. They did install the ram but because of being out of stock on the ram I had chose I was upcharged to a more expensive ram. They did not however speed up my pc. After a frustrating converstation with the manager I was hung up on. I will never spend another dime in one of their stores after being treated like a second class citizen.

VIEW MORE »VIEW LESS »

Displaying 1-3 of 3

Reviews

by sarahhh52 at Citysearch

Geek Squad Alternative

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

  • Overall
  • Quality
  • Service
  • Value

by Bill Hicks at Citysearch

Another bad experience with geek squad

Geek Squad seriously needs some better employee training. I can't stand how inexperienced and untrained the employees are at Geek Squad. I am somewhat knowledgable about the operation of computers. I unfortunately did not have the time to service my own laptop so I had Geek Squad complete the task for me. Or thats what I intended. They had it for over a week to install new ram and speed up the pc. When I got it back the anti-virus I had paid purchased from secure remote support was removed. They did install the ram but because of being out of stock on the ram I had chose I was upcharged to a more expensive ram. They did not however speed up my pc. After a frustrating converstation with the manager I was hung up on. I will never spend another dime in one of their stores after being treated like a second class citizen.

  • Overall
  • Quality
  • Service
  • Value

Guest G.

stay away from these guys

I agree with the other poster, after reading this review I searched out secure remote support just to see what their services were like compared to th...

  • Overall
  • Quality
  • Service
  • Value