David and the crew down at Gene Townsend Auto Body took great care of me - above and beyond! I have used them twice now, and have had excellent results both times. The cost was comparable, the work was done in a timely manner, and of course it the quality of workmanship was terrific.
Posted: 8/24/2009 • Link to this review
I had a rear end collision in my Honda Accord - no one hurt but my front was messed up. I went to Gene Townsend because my brother recommended them. My experience was all around excellent - very reasonable turnaround time, good service, good pricing, and they did an amazing job on the car. I was *very* happy with the overall result - when I got my car back, I couldn't believe they had been able to fix it like that. I would recommend them, and if god forbid I need help again, I will definitely go back.
Posted: 12/09/2008 • Last edited: 1/14/2009 • Link to this review
After taking my truck tailgate to an unlicensed body shop to get a huge dent removed and repainted, I got what I paid for! Crap! I then came in to Gene Townsend's shop and met with Shannon and Marcos...these guys rock! Not only did they fix my truck tailgate to perfection, but the guys at my Nissan Dealership could'nt believe me when I showed them where the dent "used to be" and how the Gene Townsend team had feathered in all the paint so perfectly! It's better than it was new! And it was ready next day! Seriously, I trust in these guys so much, I wouldn't hesitate to take my own daughter's car into Gene's and leave a blank check with Shannon!
Posted: 10/07/2008 • Link to this review
Gene Townsend kept my car for 10 days to replace a bumper - my parts were in the following day, too. I called 2 days in a row and was told it was still in "paint". How long does it take to paint a bumper?? Customer service is not a priority in this place. Their estimator would rather spend time in her office with the mailman, or flirting with some random man in a truck outside, than pay attention to her customer. I dropped off my car, and didn't hear from this woman for almost 5 days (4 working days). I am so disatisfied with this place...I wouldn't recommend them to anyone. On top of bad customer service...there was a paint smudge on my driver's side window (only my bumper was painted) and they sent back my license plate bracket set...so now I don't have a front license plate on my car.
Posted: 7/29/2008 • Last edited: 10/07/2008 • Link to this review
Recently needed to have collision damages repaired. I chose this firm due to their previous reputation over more than the two decades I have resided here. The relationship was courteous, prompt, reliable, and with excellent resuts. The attitudes and attention to the customer is displayed by all concerned, from Gene right on down to all the staff. Repairs were effected promptly, with excellent results and reasonable cost. I would highly recommend this concern to any and all. If I am unfortunate enough to need collision repair again, I know this is the shop that I definitly will utilize.
Posted: 6/01/2008 • Link to this review
I have had three vehicles repaired at Gene Townsend Auto body and have nothing but praises for the work performed. Everyone was willing to go the extra mile to make sure I was treated properly. I even saw Mr. Townsend doing work on the vehicles which is rare these days.
Posted: 4/07/2008 • Link to this review
The front office person was great and always a pleasure to talk to. She is alway friendly and sweet. The work done on my car was great but the wash that they said they did was not the best but over all they did a great job
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
I had my rear bumber replaced here. I felt the service was pretty bad. After quoting me a couple of days and it passing that mark with no phone call, I called to find out that they had dropped my bumper and had to reorder it and it was going to be another few days. That got dragged out even longer - of course. Also, the girl at the front desk was not very friendly or personable. I would not return.
Posted: 3/21/2007 • Last edited: 1/02/2008 • Link to this review