Purchased 1500 sq.ft of solid hardwood flooring for the 1st floor in our home from Billy. Cost of $11,000.00 Installers were lazy and had to be watched the entire time. We are having issues with... the floors moving and popping. Has hung up on us and will not take our calls. We have been trying to get this resolved for months. We are going to pursue him in court! They also go by the name of Atlanta Prestige Flooring. DO NOT BUY FROM THEM!!!! Horrible customer serviceVIEW MORE »VIEW LESS »
So happy we found georgia floors. When getting estimates for your flooring job give Billy Alford at GAFLOORS a call. We had them re-carpet our upstairs, refinish hard wood on our main level, ... install new hard wood on our main level, refinish our stairs to match the new color and install new balusters. His team is professional and focused. We left our home for a week and came home to a brand new house!! I wish they did more than floors. They were fantastic!!!VIEW MORE »VIEW LESS »
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Purchased 1500 sq.ft of solid hardwood flooring for the 1st floor in our home from Billy. Cost of $11,000.00 Installers were lazy and had to be watched the entire time. We are having issues with the floors moving and popping. Has hung up on us and will not take our calls. We have been trying to get this resolved for months. We are going to pursue him in court! They also go by the name of Atlanta Prestige Flooring. DO NOT BUY FROM THEM!!!! Horrible customer service
So happy we found georgia floors. When getting estimates for your flooring job give Billy Alford at GAFLOORS a call. We had them re-carpet our upstairs, refinish hard wood on our main level, install new hard wood on our main level, refinish our stairs to match the new color and install new balusters. His team is professional and focused. We left our home for a week and came home to a brand new house!! I wish they did more than floors. They were fantastic!!!
After a frustrating experience at one of the big box stores, we found Billy Alford and Georgia Floors. Billy had a better line of products, more knowledge and suggestions and a great price. His crew removed the old carpet and kitchen floors and installed a really nice stone pattern laminate in the kitchen and engineered hardwood in the dining room, great room and hall in a couple of days. As we have a slab on grade home, we thought we were going to have to use laminate throughout the house. Billy introduced us to Bruce engineered hardwood and it makes such a difference. In a few months, we will be replacing carpet in the bedrooms and will call on Bill and his crew again.
Terrific experience. I hard wooded the upstairs and downstairs. Looks gorgeous, couldn't be happier with the work. Would use them again.
Georgia Floors was referred to us by a friend. We had stopped looking for hardwood flooring after all the scams and high quotes. Then we walked in and met Billy. It was like we were the only ones in the showroom. He listened, showed us various samples and was patient. The quote that was given was hard to believe after all the others…but it was true. The following week, the most professional and nicest crew showed up to install. They were considerate and timely. By the end of the day we had a new house. Billy phoned several times during the day just to make sure everything was okay. Go in to see Billy and his crew…you will not be disappointed!
Georgia Floors arranged new carpet for a home we are selling. Got carpet carpet matching that offered by a big box store for $1700. less. Installers were friendly, efficient, NEAT and positive. Quick but not rushed. Their careful measuring resulted in no waste. Seams are not visible, corners are perfect and even the remotest closets look perfect. See Billy Alford for your next floor; we're sold on this fine business.
We chose the Georgia Floors because of their reputation on Kudzu and their rating with the BBB. We chose a laminate that was highly rated. Lisa, our sales person, placed the order and scheduled the install for a Tuesday. The installers prepared the floor, fixing any squeaky boards and leveling any high or low spots. Once a third of the master bedroom was completed, the installers noticed the laminate was defective. One side of the plank was slightly thicker than the other, leaving ridges along the floor. They consulted with the home office. It was decided to halt work, return the rooms to a livable condition and re-order the laminate. The same brand of laminate was reordered and arrived at the warehouse within 36 hours. Jane from the warehouse, kept us apprised of the status of the re-order. The second batch had the same problem as the first. Lisa asked us to come in and select another brand of laminate, suggesting that we upgrade to Kraus, a better brand than we originally ordered – at no charge. That Saturday, four days after the initial install, the workers came back, removed the defective flooring and installed the new flooring. Throughout the entire process, both Lisa and Jane kept us in the loop and made sure we were satisfied with the end product. We really appreciate everyone we worked with at Georgia Floors. They were courteous and customer oriented. In a nutshell, the floor looks great and we are very satisfied.
After veviewing Craig's List and other discount sites for inexpensive carpet, we read the reviews on Kudzu and went to Georgia Floors. Selection was great. Pricing was really great and they did what they said they would do in a timely and professional manner. You may get a lower price, but is it worth the headaches and the risk. Great follow up to make sure all instructions were followed and timing of the install was as requested. Definitely recommend Georgia Floors and Billy Alford.
Customer Service means something at this company. Definitely recommend them and will use them again! A+++
Used these guys in the past.....great job....reasonably priced....and would definitely use them again!
Had carpet and hardwoods installed last month. Georgia Floors did a wonderful job. Very professional with knowledgable staff. They were on time and worked very quickly. The owner even followed up in person to make sure i was satisfied. Would reccomened them to everyone
From start to finish was a positive experience. I just had hardwood installed and I will definitely come back when I am ready to do my carpet.
We had a tight schedule to get some work done and they jumped through hoops to accomodate us. Excellent service, price and quality. Will use again and recommend to friends.
Great, personal service - the sales reps made me feel like family and their prices could not be beat - not even close! As far as the installation, this was the first time I had major work done where I did not have to call the installer back to complete or make repairs. Done right the first time!!! A +++ RJSeuffert
I liked the store and the interaction with the staff. Their pricing seemed fair and they delivered as expected. My major concern was that only one of the installers spoke English and I was very uncomfortable with that. I like to interact with people who are in my home for several hours and think that customers should be made aware of this in advance as this is part of the overall shopping experience.