Apparently this company doesn't need business very badly. I wanted to do the work in stages. I had a plan, and a budget and was ready to hand over the $$$. I was told flatly it was all or nothing because apparently (unbeknownst to me) I will bad-mouth them if the result isn't 100% the first time, uh, even though this staged approach was MY IDEA. Boy, I guess this guy told me. You may be total experts in wildlife removal, but you have a lot to learn about customer service. BTW, talking down to, and lecturing people may not get you as much new business as one might think. Just sayin'. Have a nice day. I'll find someone to do the job I need.
Posted: 12/06/2014 • Link to this review
We are in business to provided our customers with a solution to complete animal removal and prevention. We provided mrs wingate with a free inspection of her home top to bottom and devised a program to rid her of a sever rat infestation. She had already paid another company to do some work but still had rats. We advised her that a complete exclusion has to be performed and sanitary conditions improved in and around the home in order to obtain a "rat free home". Doing this in stages will not correct the problem as she's already experienced with the other company. We felt it best to not take any of her money and walk away than to take some and she still have a rat problem. Guess this is the one person who doesn't appreciate a truly honest business.
It's never fun when you have an unexpected expense and need to find someone to help you, with such little notice. We called a few companies we found on kudzu that had good reviews and the quotes were all pretty much the same. We choose this company because I really liked how the person on the phone explained exactly what they would do for our issue. The amount of time they spent at our house sealing our attic up makes me realize why this issue can be costly. They also came out three additional times, twice to pick up squirrels that were in the traps they left, and another time to finish the job and get the traps after a few days. I appreciated them leaving the traps an extra 2 days just to make sure they got all the squirrels. I also appreciated how quickly they came out each time I would call them to let them know we had a squirrel in the trap. I felt a little bad about the squirrels being scared in those traps and was worried they would have to sit in there for hours. I'm glad that wasn't the case. I would use this company again and I highly recommend them!
Posted: 10/06/2014 • Link to this review
Extremely Professional & Excellent Customer Service! I first spoke with the owner, Nick, who then came out to my house regarding the bats in our attic. All my questions & concerns were answered, but most importantly the genuine concern Nick expressed in making sure my house was done right the first time. We researched many companies in the area, but decided with GA PAWS due to the level of trust I felt when meeting the owner, credentials, insurance coverage, warranty on service, and competitive price. Service was completed, employees were knowledgeable & professional, & the BATS are gone!
Posted: 9/11/2014 • Link to this review
Georgia PAWS performed exclusion work on our attic to prevent squirrels (or anything else) from entering. We had a major problem with squirrels because flashing had not been installed between the roof shingles and the fascia board. We opted not to have the expensive insulation replacement at this time. The exclusion work carries a lifetime warranty with the payment of an annual renewal fee. The crew showed up when agreed upon, and were able to perform the work in a matter of hours. They removed the ineffective aluminum flashing that a handyman had installed and replaced it with steel that was secured at appropriate intervals. They sealed up the attic with the exception of one short section where they put a trap to catch anything through the only means of escape. They also put a trap on top of the roof. They checked the traps a few times before doing the final seal up, and then they fogged the attic to disinfect it. We have had no attic incursions since.
Posted: 8/16/2014 • Link to this review
Nick and his crew were awesome! After trying to work with Orkin who was only making the problem worse, I called Nick. He and his crew were extremely prompt, reliable and professional. They started work the day after I called and completely took care of the problem. I highly recommend them!!
Posted: 5/18/2014 • Link to this review
Very happy with Nick and the GA PAWS team. They were punctual, professional, knowledgeable, great customer service. Wont call anyone else for the services they provide.
Posted: 4/29/2014 • Link to this review
Great customer service is hard to come by these days. Often times it feels like the people you call for help are put out by the fact they have to do a job. Not these folks!! From the first time I spoke with someone on the phone you could tell by the genuine tone in their voice they took great pride in their work. Everyone I spoke with was like this. They quoted me a price that was half of what another company said they would charge. They came out promptly and called soon after to make sure all was well. I would recommend them to anyone that is having problems with critters.
Posted: 2/12/2014 • Link to this review
After buying our home we realized there was a rodent issue. GA Paws came same day to remove traps left behind by previous owners. They then cleaned & disinfected our attic, new flashing and new insulation and our attic has been rodent free and more energy efficient. Then we heard something on the roof. Jon was here immediately, identified the issue of nesting in our gutters and took care of it. He even set traps in my attic for my own peace of mind (thanks Jon)! Nothing in the attic. Both Nick & Jon immediately reply to calls or texts and are here to take care of business. If you need rodent control, these are the guys to call!!!
Posted: 11/20/2013 • Link to this review
Did a fine job. Initially, crew left some damage, but owner took responsibility and repaired it free of charge. Did the work as agreed upon and worked to meet our availability. Would use this company again.
Posted: 9/19/2013 • Link to this review
They rid my attic of flying squirrels and rats in quick order. 6 months later I'm very pleased with their exclusion work. Haven't heard a peep overhead. Highly recommended.
Posted: 8/19/2013 • Link to this review
Thank you so very much for the nice words. It is reviews like this that motivate us as a company and drive our business to succeed.
We truly enjoyed working with you and appreciate your business.
Nick Massey, Owner
We had flying squirrels and GA Pest came out with the best estimate and took care of everything. Such nice people and did a great job. Would recommend them for sure!
Posted: 8/07/2013 • Link to this review
We are glad that you are happy with the service. Thank you for taking the time to post a review. It is customer's like you that make our business grow.
Nick Massey, Owner
WE had squirrels in the attic and they sealed up the house and got all the squirrels. One little critter decided to hide but they came back again and found him. They are very professional and they make sure they get the job done right.
Posted: 8/06/2013 • Link to this review
We appreciate you taking the time to post a review for us. We are glad that you were pleased with our work and our company. It means a lot to us! We strive to make sure everyone has a great experience with all levels of our company.
Nick Massey, Owner
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We are proud to be a completely GREEN company. At Georgia P.A.W.S, we do not use any pesticides. We use humane live and mechanical traps. For information on our GREEN wildlife removal techniques for your home or business, please call us today.