After hitting a truck tire on the interstate, I had to bring my car in for body damage and to make sure I didn't damage the engine. Gerber and Theresa were wonderful. Everything while I was out of town so that I could drop off my car when I returned. Theresa also worked to provide a repair option so that I didn't have to complete the claim with my insurance. At the end, my vehicle was repaired perfectly and it cost me less than my deductible. She also had everything handled on the rental car including the return. It could not have been any easier. Everyone I met was very nice and made me feel appreciated.
Posted: 6/28/2013 • Link to this review
Have used in the past, but this current visit has been VERY frustrating as the work has been completed for 8 days but because the final $250 check from the other person's insurance company is still enroute in the mail, they refuse to release my car to me. And won't even accept faxed proof from insurance company that payment was sent, even though other collision services will, so customer is not totally inconvenienced. The account person I used, Keith, is very cold & uncaring. Plan to NEVER utilize this company for accident related repairs again. Big disappointment, as I previously was satisfied with their overall service.
Posted: 7/18/2007 • Last edited: 6/28/2013 • Link to this review