I REALLY regret taking my 2003 Jetta to Germanworks for repair instead of the dealership. Would've cost me the same (paid over $1,000) and the work would've been done right the first time. Had to replace the heater core/evap. (pretty standard repair for a mechanic worth his/her salt) and was told by the shop owner, Steve, that the work would take 7 labor hours, so dropped off the car on a Monday morning. It took the mechanics 5 business days to get the repair completed. I called each day to get a status update only to have Steve tell me "they are still working on it" and "this is a difficult repair and if you want the job done right it's going to take time". Well, on the same day that I got the car back, the radio fuse blew out and I had to take it back to German works. A day later, come to find out the problem was that the mechanic crimped one of the electrical wires to the radio when they put the heater core back in. So much for "wanting the work done right". Then two days after that the a/c stopped blowing cold air. At this point, I was so fed up that I used the Jetta as a trade-in for a Lexus. The Lexus salesperson told me he took the Jetta in to German works to repair the a/c and was never told the problem, but the a/c was now blowing cold air. Save yourself a big headache and avoid this place if you can. Find a reputable ASE certified mechanic who actually knows what they are doing.
Posted: 9/15/2010 • Link to this review
Please be weary of Steve and his customer service practices. 1) They have a fairly high hourly rate 2) If something goes wrong, and you dispute the service, he is quick to become defensive and argumentative.
Posted: 7/22/2009 • Link to this review
These guys have done some minor repairs and oil service for my Bimmer, both times they managed to squeeze me in without an appointment, prices better than dealer, but still a high for car since it's a German car.
Posted: 7/13/2009 • Last edited: 7/22/2009 • Link to this review
This family owned and run auto repair shop really makes you feel like you are paying a fair price and only getting done what is really necessary. When I bought my dream car, a 1995 BMW convertible, one of my fears was not finding a mechanic that I could trust. Steve and his crew immediately took care of that. The only wish is that they were open on Saturdays.
Posted: 10/18/2005 • Last edited: 7/22/2009 • Link to this review