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Gilboy Ford-Mercury Volkswagen Inc

2805 Macarthur Rd 
Whitehall, PA 18052
Phone: (610) 434-4211
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Gilboy Ford-Mercury Volkswagen Inc Gilboy Ford-Mercury Volkswagen Inc : Auto Dealers, Whitehall, PA

by NotHappyWithGilroy at Citysearch

Posted on Citysearch on 6/21/2011
Poor Service Department
For people to be aware. The service dept there are flunkies. I have taken my VW there twice and will never go there again. First visit was for it's first service and I asked the service manager John to go ahead and perform what is necessary oil, fuel, air filter service and while you have it on the lift change the transmission oil. Said the tranny doesn't need an oil change its a self contained transmission. Going by his recommendations. I said ok. So all other work performed, Even thought there qualified mechanics soiled my head liner with there grease covered hats. no respect for other peoples belongings. Spoke to John said oh we'll give you a discount for the services performed. Honestly, would of liked to punch his lites out as well as that cracker in the back hiding. Second visit had a noticable sound which to me was a wheel bearing hub, which John says Oh it's your flywheel. I disagreed w/ him but assured that this was the problem. He asked if I ever changed the tranny oil. I lost it on his a55 and repeated what he saif from first visit. Work was done and $1800 afterwards. didn't even left the lot sound still there. Nimrod John had his qualified mechanic now saying it's the trans axle. I told him no it's the wheel bearing hub. But I give him credit there was a tear in my CV boot. So agreed to let him fix this. Well after all this work and flywheel, transaxle and wheel bearing cost me $2800 dollars later. I just discovered a new sound from my car and took it to another mechanic and found my under carriage chasis 8 bolts were loose that's holding my transmission in place. I cannot believe these morons did this. I cannot believe this service department has such flunkies on staff. If you have a car Ford-Mercury or VW DO NOT have this dealer work on your car. I have never had this type of poor service from any dealer like this one. I have had many new cars and had dealers provide service, but nothing like this. I am mad as hell finding t




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