Called for a price - I told them exactly what breed my dog is and what he weighs. They said $40-$60 for full service grooming. Bill was over $100. When I challenged them, they claimed it was because the cost varies by weight- but I told them the weight in advance!!! To top it off, they did a mediocre job as my dog's haunches were cut completely out of proportion to the rest of his body. Will not be back.
Posted: 5/09/2012 • Link to this review
After placing an order on 05/22, not having rec'd it, calling 4x, not receiving an apology for the delay or updates, I was just told they mailed my item yesterday (after I called today). Not happy, and I will never step foot in this store again.
Posted: 6/15/2010 • Link to this review
My dog loved Candy and she did a great job. My dog requires hand stripping, so that involves a tedious, time consuming process. I understand that sometimes someones day does not always go as planned. You know, children and animals have their own agenda. It is obvious that the previous reviewer was taking his/her recent bankruptcy out on the groomer. Love Candy and the store, they are the BEST !!!
Posted: 5/31/2010 • Last edited: 8/21/2011 • Link to this review
If you're up for a groomer who can't seem to honor your requests, can't show up on time and can't get your pet's grooming completed within a reasonable time or even within 30 minutes of the time promised, then Candy at Glamour Paws is the groomer for you. Cute little shop. Reasonably friendly staff. But the caliber of the grooming and the groomer's service leave too much to be desired.
Posted: 5/03/2010 • Last edited: 5/16/2010 • Link to this review
Owner is not true to his word! They charged me for merchandise they had to order and said it would be available within one week and call once arrived. A month later, no merchandise, no call and owner is never in! Not the type of service expected in Va Highland. Will not return. Should just stick with the "tried and true", N Highland Pet Supply!
Posted: 2/28/2010 • Last edited: 5/17/2010 • Link to this review
We took my two dogs at the last minute for grooms. My shih tzu got a full clip and my pit mix got a bath, nail trim etc. Both dogs came out looking and smelling wonderful! My only complaint was that scheduling an appointment was difficult. No one answered the phone until after 12noon and I almost made an appointment with another groomer.
Posted: 10/03/2009 • Last edited: 5/16/2010 • Link to this review
I have two maltese and have now taken them to Candy twice for grooming and I am very pleased. She listens to what you want and does a great job. They come back with the softest hair! The products she uses appears to keep them from getting mats in between grooming. Such a fun store and the owners are great!
Posted: 7/04/2009 • Link to this review
* By Appointment Only