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776 N Highland Avenue NE
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Glamour Paws : Pet Grooming, Atlanta, GA
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This is avatar77's TrustRating, which is based on both the number of reviews avatar77 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful avatar77 has been to the Kudzu community.
Posted on 5/9/2012
Watch out for bait and switch pricing!
Called for a price - I told them exactly what breed my dog is and what he weighs. They said $40-$60 for full service grooming. Bill was over $100. When I challenged them, they claimed it was because the cost varies by weight- but I told them the weight in advance!!! To top it off, they did a mediocre job as my dog's haunches were cut completely out of proportion to the rest of his body. Will not be back.
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by J Hartley at Citysearch
I just recently moved to the midtown area and did as much research as I possibly could to find a good groomer for my Standard Poodle. I am a VERRYY precise person when it comes to my baby being groomed and always give exact instructions on what I want done. I have had plenty of horror stories with a couple of other places in Atlanta, and decided to take my dog to Glamour Paws after reading all the great reviews. Now when I first arrived to my appointment, one of the girls went to get the groomer Sarah. She was very nice and went over everything I wanted (she even had a sheet that she took notes on which I can't ever recall anyone else doing to make sure they have exact instructions!) The time frame she quoted me was very reasonable about 3 hours which was great. When I came back to pick my baby up, he looked FABULOUS!!! I must say I was impressed with her skills, and she did exactly what I wanted..imagine that! She did a lot of hand scissoring which is not easy, and he smelled great! I felt like I could put him in a show ring, he was so cute and fluffy : ) I will definitely be taking my dog back Glamour Paws and highly recommend to everyoneThanks Sarah!!...
by VR37 at Citysearch
Customer Service Adds Insult to Injury
An utterly miserable experience. Since I was a little girl I have wanted a pure bred Afghan and I got him seven months ago at around 5 months. Xavi is now a little over a year. It goes without saying then that I did some considerable amount of research before I narrowed down the choices, and, after more discussions my fiance suggested that we go to Glamour Paws. Turns out he had spoken to a groomer there named Candy and she had turned him on to some useful information concerning Afghan training, so he felt that she would know her way around an Afghan. FACT: Just because someone has knowledge of the breed, useful information on training, obedience, etc. does not mean they are capable of grooming your dog. Or so we learned. Read on.Candy took her time. We dropped him off at around 4, and when we showed up to pick him up at 8 PM we were asked if we could wait another hour; that was fine with us. We picked Xavi up an hour after closing, and I was so happy to see him I hardly paid any attention to the trim (my second mistake). We left; my fiance leaving this woman a $30 tip, on top of the $150 they had charged us. The following day I let Xavi out of the crate and realized something- the flowing white patch of hair he'd had on his chest was GONE. In a panic, I rolled him over only to find the most ****ed up shave I had ever seen. She had unevenly AND shoddily shaved (some patches were long, some close to the skin) the entire white patch of hair on his chest all the way down to his crotch (which, by the way, was NOT where ANY of his mats were)- without permission, without calling to give us a heads up. Nothing. (To add insult to injury, when we went back Candy had the gall to lie and say that she showed us the shave when we picked him up, and then say that since we weren't showing the dog, the haircut shouldn't matter. Um, why, exactly, did we just pay you $180 dollars then?) Not only that, but she didn't even have the consideration to shave ALL of the w
by Becca Nichols at Citysearch
Loyal Customer Disappointed
I have been taking my shih-tzu to Glamour Paws since I got her. I raved about Glamour Paws and their grooming (from their mohawks to their dye jobs to how great she smelled for a week after getting groomed!). However, the last two times I've taken her there, I have been extremely disappointed. The groomer was very sweet, but I am not sure she knew what she was doing. My shih-tzu was groomed like a poodle one time, and this time, they didnt' even cut the hair on the top of her head. Also, she didn't even smell clean when I picked her up this past Sunday. Her ears had definitely not been cleaned. \rI was told that Julia Smoot, the groomer that used to work with her, had left the store. I looked her up on LinkedIn, and she has done a great job fixing the job that Glamour Paws did last Sunday. \rI was a huge fan of Glamour Paws, but I'll be working with Julia moving forward. \rThanks Glamour Paws, it was fun while it lasted!
by maxine65 at Citysearch
ProGroomer Julia doesn't tell the whole story
Hmm, is it unfair working conditions or discrimination to expect an employee to work when scheduled -- or at least to say they couldn't make it?\r\rI understand the owners of Glamour Paws thought they were being considerate by NOT telling people this ""ProGroomer"" walked away and just phoned in her resignation AFTER a poor performance review. I don't think they're holding their breath waiting for your return, ProGroomer Julia.\r\rMy dogs have NEVER looked better than after a visit to Glamour Paws. Prices are based on the animal's coat condition, size, etc., and are very reasonable.\r\rI'd suggest you give them a try and judge for yourself.\r\r
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