I visited this salon, and it was the worst experience of my life. Not only did they not clean under my nails for the manicure (instead just painting over the residue), but they also completely destroyed my eyebrows. One eyebrow was almost half the size of the other, and when I complained I was told that not only would they not go back and fix it, but they could not refund me for services that were already complete! Nevermind that I would not have been able to tell that it was a botched job until it was done. They also suggested that I just buy an eyebrow pencil to fill in the spaces! It is amazing to me that I could pay exorbitant prices for a poor service, then be told that I should also purchase additional materials to fix what they messed up. When I called back to express my frustration, the manager hung up on me and told me never to call again. Do NOT visit this salon if you expect quality work and any level of customer service. Instead of apologizing for the issue, they argued back and forth as to why they couldn't offer a refund or even discount. With all of the nail salons in this town, it is not worth it to pay good money for a company that obviously doesn't stand behind their promise to provide superior services.
Posted: 7/13/2007 • Last edited: 1/02/2008 • Link to this review
I have been here twice, the first time for a pedicure, and everything was fine. The second time I went for a fill-in, and it was a nightmare. The woman was so rough with me. Despite telling her several times that she was hurting me, she did not get more gentle. By the time she was done, my cuticles were a bloody mess, and I was crying because I was in so much pain. Someone who spoke better English came over to see if I was ok, and explained that she was "rough" and next time ask for someone different. They refused to give me my money back, and I left in tears, with bloody cuticles, without my nails even being painted. I will NEVER go back.
Posted: 8/21/2006 • Last edited: 1/02/2008 • Link to this review
I have been all over looking for a nail place that does a good job! They are quick, friendly, and my nails look fabulous!! I really recommend trying them! Also, its a huge place, so you never have to wait too long
Posted: 4/14/2006 • Last edited: 1/02/2008 • Link to this review
My nails looked fabulous after having them done (both hands and feet). Their facilities were very clean and the staff was more than kind and friendly. They take their time with you and never rush. Great!
Posted: 2/22/2006 • Last edited: 1/02/2008 • Link to this review