UPDATE: 6 months after an entirely brand new roof, we now have a leak in our living room and they won't call us back. Surprise!! Great roof, but damaged our home in the process and won't come back to fix it. They removed historical siding and moulding, and replaced with sheet metal, which they spray painted to match our house. Caused our electrical panel to become unbolted from our house, and it's now hanging off the wall, with the inside of the wall exposed. The original siding and moulding was thrown away by the roofers, and when I called to speak with Robin at the office, she informed me that we should have alerted them to the importance of the siding and moulding! This company has a great BBB rating (and I'm not sure how), and has worked on historic homes before, so I don't know why we'd need to let them know that our siding and moulding shouldn't be torn off, thrown away, and covered up. With the possibility of rain this Monday, we now need to figure out a way to keep our electrical panel from getting rained on, or letting rain into the wall. They have no sense of urgency in getting our repairs done, and the only way we can talk to them is to call or email over and over. They don't call back when they say they will, and don't care that they discarded parts of our house that are historically significant.
Posted: 1/28/2011 • Last edited: 7/11/2011 • Link to this review