I had some minor issues related to getting a lug nut key. The service department came through and I'm a happy camper.
A repeat (4 ) time customer is done with BMW. I purchased my BMW from this company and after taking delivery noticed a ding on the rim and a small scratch on the bumper. I was told to let them fix... it when my second key came in. Sounded reasonable, the key took 9 weeks to come in. I had a service due, so I asked them to fix the 2 issues while the car was there. My husband picks up the car ( work not done) and I called in. mgmt promised the repairs the neXt time I come in, which was 3 days ago. I just got a call to either come pick up my car or pay to have the 2 oversights repaired at my expense, mgmt had retracted their offer to honor their word. REALLY?? I guess the 200.00 worth of repairs is worth losing a customer that has bought over 200k in cars from them . Priceless.. save 200.00, and honor your word or lose a 200k customer... They chose to lose me as a customer.VIEW MORE »VIEW LESS »
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A repeat (4 ) time customer is done with BMW. I purchased my BMW from this company and after taking delivery noticed a ding on the rim and a small scratch on the bumper. I was told to let them fix it when my second key came in. Sounded reasonable, the key took 9 weeks to come in. I had a service due, so I asked them to fix the 2 issues while the car was there. My husband picks up the car ( work not done) and I called in. mgmt promised the repairs the neXt time I come in, which was 3 days ago. I just got a call to either come pick up my car or pay to have the 2 oversights repaired at my expense, mgmt had retracted their offer to honor their word. REALLY?? I guess the 200.00 worth of repairs is worth losing a customer that has bought over 200k in cars from them . Priceless.. save 200.00, and honor your word or lose a 200k customer... They chose to lose me as a customer.
Posted: 8/25/2012 • Link to this review
I purchased a $60,000 BMW from Global new in 2004. During the time it was under warranty we received very good service. After that it has been a different story. Recently, I needed a new key. It was paid for but when I came in and I picked it up I was not driving the BMW(actually wifes car) so I was not able to test it before taking it home. Later I learned that it did not function properly. The key opened the door, but does not sync to the vehicle. After repeated calls and after a month or so, I was told to come in and pick up instructions on how to sync it correctly. That did not work, then I was told to bring the vehicle in and they would look at it. Because we had a different one that worked, this was a relatively low priority for me, several months went by before I was able to do this. Even though they seem to agree that the part was defective, they now act as if I waited to long and they will not stand by the defective key. It is a $200 defective part that they have decided to end a relationship over and not do the right thing. The service advisor that originally handled this for me has now been promoted to sales manager and will not return calls or do anything about it. I now think this may stem from the fact that from time to time I have had my BMW serviced by other shops after my warranty ran out and they do not value me as a customer anymore. I guess they do not feel that I am 100% loyal to them so they do not care.
Posted: 1/25/2011 • Link to this review
I have never had a worse experience than with Global Imports. I purchased a CPO 2006 330ci there 4 months ago. I still do not have a license tag, had to make several trips and phone calls just to get an Owner's Manual, and have generally received HORRIBLE customer service. I have been shuffled from one person to another with no positive results. I wrote a two page letter to the GM and have received no response from him. I have been TOTALLY disappointed with my experience there. DO NOT EVER BUY A CAR FROM THIS DEALERSHIP!!!
Posted: 3/25/2010 • Link to this review
The service department is the biggest joke i have ever seen. Apart from the primitive infrastructure, and lack of any real lounge (or is the MINI dealership the service lounge?), they looked at me like i was stupid when i explained my problem, laughed at me when i suggested the solution and took a week to fix it (it was a broken thermostat on a new 328i), giving my car back without cleaning it and with no fuel. I complained and was told that they reserve premium service for people who buy new cars there... Right, i will not be on that list! United BMW, you have a new customer
Posted: 3/16/2010 • Link to this review
Worst dealership ever. Sure, they're all friendly and attentive when you're buying your car - but the minute you buy it, you can kiss customer service goodbye! The service department is completely amateur. In my most recent need for service I have waited more than 48 hours for simple return call. During my last visit (a tire change and rotation) I sat for 5 hours before I had to track someone down only to be told they didn't even have the parts needed in stock and that they need my car overnight - but oops, all the loaner cars were loaned out by lunch. DO NOT BUY A CAR HERE - put your money in a place that will value not just the sale, but the customer after the sale. These guys are a joke.
Posted: 8/06/2009 • Link to this review
I have serviced my MINI at Global Imports MINI since 2002. The staff of the sales and service department are excellent. They are always knowledgeable and efficent. If something is going to take a while, they always tell me or prepare me before hand. Alternative transportation is sometimes available if they have available cars.
Posted: 9/30/2008 • Link to this review
Regardless of the warranty my Car has, BMW doesn't stand by their work. I had to pay the $50 co-pay four times in order to get someone to fix my problem. When I questioned their "warranty on labor and parts", they told me it was covered through my warranty so I would still have to pay the $50. What a rip off! I could have paid less and gotten it fixed somewhere else!
Posted: 8/20/2008 • Link to this review
Wow. I wish I had read this BEFORE this most recent service trip to Global BMW. My experience is almost a mirror image of the people who took the time to make the earlier comments: incompetent, inaccurate service reps who care very little about actually repairing your car. This is my 4th BMW (a 2005 745Li) and it will be my last, in large part due to the lousy certified pre-owned warranty service I've gotten. When you spend this much for a car, you expect it to last longer than 18 months before needing the kinds of repairs (transmission, trunk closer, speakers, brakes) that this car has required. The cherry on top of the cake is that, after picking up my car last night at 7:00 after it was there about 2 days longer than it should have been, I opened the trunk this morning and saw that it was COMPLETELY torn apart - the panels laying in the bottom of the trunk, various pieces scattered through the trunk. I've left a message for Gil Mueller with no call returned yet. And now I'm concerned that I'll never get satisfaction from them! Beware!!!
Posted: 6/03/2008 • Link to this review
Bought a new car there in 2004 and only reason I go back there is so I can get loaners when my car is being repaired. Staff can be rude and "stuck up". The place is so busy they don't care too much. When I bought my 2nd BMW, I didn't go to Global. Once was enough.
Posted: 1/01/2008 • Last edited: 1/02/2008 • Link to this review
I have taken my car to the dealer on three seperate occasions, each of which they failed to perform the service and I needed to return the car for them to fix it. To see an actual letter I wrote the dealer look here: http://home.atomsolutions.com/globalimports.html I appologize for the external link, but Kudzu has a 250word limit and no support for hyperlinks.
Posted: 11/15/2007 • Last edited: 1/02/2008 • Link to this review
I have driven a BMW for 9 years and fully expected to buy another one. Global is the only BMW dealership convenient to our house, so we went there even though our service experiences with Global have been poor. I had hoped at least the sales experience would be good. What a disappointment! I planned to buy a new 328i convertible, but as soon as I told the sales representative what I wanted he lost all interest. They don't have any in stock. It seemed that if he couldn't get a commission that day he had no interest in wasting his time. BMW is a great product, too bad they don't have a decent dealership convenient to Buckhead and north Atlanta.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
I purchased my first BMW there in 2003. The service guy I had tried to screw me over on many occasions, telling me that things were not covered that actually were. I was reassigned to a new service advisor who was much better, but the first guy was a jackass. I too believe that the sales department at this dealer is chauvinistic. We were looking for a car for my wife. She and I went to the dealer, and they would barely speak to her, even though we made it clear that the car was for her. Person after person, they treated her like an afterthought. Also, the follow-up was terrible. That may be the wrong word for it, b/c terrible assumes that there was some follow-up. It was NON-EXISTENT. We took our business elsewhere. I will never purchase another vehicle from this dealership. They suck.
Posted: 11/05/2007 • Last edited: 1/02/2008 • Link to this review
Chauvinism apparently is either encouraged or accepted at Global. My first visit there, I was told by the salesman that "women are lazy, you should get an automatic." Another one seemed to think I could only afford a used car. The salesmen seem to think the customer is there for them when they can get around to it. The car that I purchased there had a major fault that could easily have been discovered by a test drive. I found it driving home. It seems quality control at BMW and Global is something for the customers to do. When I explained the problem, I was told it was probably me doing something wrong. Finally someone discovered it was a problem with the car. Since the initial problem, I have had many more and when I can speak with someone, they have generally been unhelpful at best. Don't expect a phone call about when your car is ready. Making an appointment is easier at a Doctor's office. Occasionally if you go straight to a mechanic, you can find some help, but you have to be lucky. I will never buy another car from them.
Posted: 9/16/2007 • Last edited: 1/02/2008 • Link to this review