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Gondolier Italian Restaurant and Pizza

(770) 425-5006

1720 Mars Hill Road, Stilesboro Oaks Shoppping CenterAcworth, GA 30101   map »

Business overview

Atmosphere

  • Family
  • Festive

Features

  • Daily Specials
  • Delivery
  • Take Out

Entertainment

  • TV

Average Price

  • $15 and under

Cuisines

  • Greek
  • Italian
  • Pizza
  • Salads

Credit Cards

  • American Express
  • MasterCard
  • Visa

Reviews

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HORRIBLE CUSTOMER SERVICE, 8/20/2012

Last week, we placed a delivery order and not only did they get it wrong once, but they got it wrong TWICE. When I called to complain, the manager Chris not only never apologized for the error but... was argumentative and acted like it was OUR fault. He even went as far as to call me back at MY house to yell at me because I understandably got upset. If you decide to order from there, be very wary because if they get your order wrong, the manager will not only not try to make it right but will be confrontational with you. ORDER AT YOUR OWN RISK!!!

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Needs Improvement, 5/16/2011

The food is great. However, they lack in customer service. The owner is rude and disrespectful. Go to Johnny's. Lots of nice people there and stress free environment.

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Reviews

chewie1234

Reviews: 1

HORRIBLE CUSTOMER SERVICE

Last week, we placed a delivery order and not only did they get it wrong once, but they got it wrong TWICE. When I called to complain, the manager Chris not only never apologized for the error but was argumentative and acted like it was OUR fault. He even went as far as to call me back at MY house to yell at me because I understandably got upset. If you decide to order from there, be very wary because if they get your order wrong, the manager will not only not try to make it right but will be confrontational with you. ORDER AT YOUR OWN RISK!!!

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pizzagrl

Reviews: 1

Needs Improvement

The food is great. However, they lack in customer service. The owner is rude and disrespectful. Go to Johnny's. Lots of nice people there and stress free environment.

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ottomatic11

Reviews: 1

simply the best

my family has been eating here for years. the food is always delicious. if you order on a friday or saturday night you'll most likely be rushed because they're always swamped then. but if you go in any other day of the week the servers are always happy to help you in any way possible. i love this place.

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sootymaks

Reviews: 2

Customer Service

Walked in to pick up a "To Go" order which I have done several times. The little girl at the register was staring at the phone, then turned to her male co-worker, and said "She just hung up on me". Never even bothering to look up and greet me. So, I patiently stood there waiting for her to acknowledge my presence. She finally just looked at me as if I were eavesdropping on her conversation. Still I said nothing as I was looking right at her and she finally said "Can I help you?" I told her my name, she rung my order on the register and without a word stood there waiting for me to pay. Again, I stood silently until she told me how much it was......Gave her the money and waited for my change, which she counted ever so slowly. I guess she was thinking if she counted slowly, I would say never mind and she would have a small little tip....but with that customer service I left NOTHING! The food is decent, nothing spectacular, and it's convenient to my home. When you are in a customer service business, don't you think you could at least smile and be pleasant to your patrons??????????

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pjkmbrowne

Reviews: 11

Tasty Pizza

I read the reviews for this restaurant and I agree with everyone. Great pizza and gyros, service can go either way depending on the kind of night the "boss/owner" is having. It's a family restaurant so keep that in mind, its a very casual working enviroment thats for sure! Still GREAT food!

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ugaseattleboy

Reviews: 13

Love the pizza..

..the owner can lose the attiude. Great pizza, great price, we love getting pizza from there though the owner? seems a bit irrated usually though I understand he is from New York.

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kudzupeach

Reviews: 2

Must have had an OFF night!

All I wanted were some mild wings. What I got was a plate of skimpy little HOT wings. Their attempt to correct their mistake was to throw these emaciated wings into the fryer to burn off the hot sauce and return them to me doused in mild sauce. Their attempt failed miserably. I won't be ordering wings from there ever again. I ate 2 of my 10 wings and threw the in the trash, so in effect I spent $7 on a bottle of water.

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NoMAR_racer

Reviews: 200

Great little place

I've never had a bad expereince coming here. Great portions. Had a very good time. Good place to eat. I was pleased with the service.

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SSully

Reviews: 35

Average Place

Food is good, quality average and value is average as well. Not a bad place to meet friends for a few drinks.

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JeepGuy

Reviews: 6

Fast

We go for the pepperoni pizzas on busy family nights. Their ceasar salad is good as well. Not too fond of the sausage pizza though.

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acworth30101

Reviews: 1

2nd Try

Our last delivery order from this restaurant was back in September. I thought we would give it one last shot. Well...Our pizza's were, once again, almost cold. Our wings were ordered "hot" but were mild and the celery and blue cheese dressing was MIA. Not only that but I was overcharged by $5.00 so I called to ask if that was tip added in. I was told that I was accidently charged for a three topping pizza ("oops, sorry about that!" was actually what I was told) and there was a $1.00 delivery charge even though their flier states "free" delivery. The wing prices were also $2.00 more than advertised. I ordered 20 wings and some of them were tender but some had been clearly heated and reheated as they were almost petrified and hard to chew. I don't think we will ever order from this place again. Not worth my $30 plus. Sad. They used to have great food and great delivery.

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JKinAtlanta

Reviews: 51

Convenient & Consistent

I'd agree with Lewisource for the most part, such as on price, though might give slightly above average on the pizza. Since it is just outside our neighborhood, you just can't beat the convenience either. The eat-in area is very small, so probably best to carry-out.

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jkirkkeeler

Reviews: 6

Outstanding quality and value!

Our favorite Italian restaurant in this area. Chicken and veal dishes outstanding - a great variety of specials. Soup, salad, bread sticks, & a good size entree for a reasonable price! Also excellent, experienced wait staff.

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depouliot

Reviews: 3

Always fresh and robust...doesn't skimp

Been around for over 11 years and going strong! Some of the best Pizza and Italian food around!

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sawman92

Reviews: 8

Best in West Cobb County

Best Pizza and other carryout Italian dishes we've eaten since Li'l Ceaser's fizzled. One of the few pizzarias that make ham and pineapple(Hawaiian)and it still tastes decent heated in the microwave several days later.

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