At Good Hope Animal Hospital we're committed to providing the best possible care and services. We'll be adding important information about our practice, so we hope you'll keep checking back to watch our progress! We welcome your comments and suggestions, so let us know what you think of our Web site during your next visit to our hospital.
Good Hope Animal Hospital in Mechanicsburg, PA is a full service animal hospital for dogs, cats, and pocket pets such as ferrets, rabbits, and small.. rodents. We are committed to providing the best possible veterinary care throughout the life of your pet. Our services and facilities are designed to assist in routine preventative care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical and surgical care as necessary during his or her lifetime.
We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet's health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner.
Be prepared to wait. Don't expect to be seen at your appointment time. Don't even expect to be seen within 30 minutes of your appointment time. Don't expect the vet to spend more than a few minutes with you before rushing on. They are always behind. Don't expect to be told how much services or medication will cost. Expect expensive surprises at checkout. Don't expect there to be anything that comes close to management or even decent customer service. I had an issue with how much something was going to cost because the vet that saw my pet never told me. There was no office manager available, no one cared, the owner was there and refused to talk to me because...........you guessed it, he's one of the vets and he was 3 appointments behind. Expect that they will recommend surgery or other expensive options. These people only care about their bottom line. They have no understanding of what customer service is. If you voice your opinion or ask to speak with anyone, prepare to be called difficult and get an attitude from the office staff. I would recommend anyone that doesn't want to overpay or spend a lot of time waiting steer clear of this place.
Posted: 7/06/2013 • Link to this review
I'm so glad that you and I had a chance to speak about your experience with us here at Good Hope Animal Hospital. Obviously, you felt frustrated - enough so that you wrote this review without delay; well before you and I had an opportunity to talk and straighten things out. But I do understand. We all have moments when we just need to be heard. While I regret that we hadn't spoken before you wrote your review, I am satisfied knowing that we've addressed your concerns.
As we are a full service medical and surgical facility, we handle emergency situations when they arise. Unfortunately, that means that we have to occasionally inconvenience our other clients. Although this doesn't happen very often (we work hard to prevent it), it did happen during the evening you came in for your visit with us. As you pointed out, that event resulted in a delay for some of our appointments that evening, including yours. I do apologize for this. If you had happened to come in at any other time, I can assure you that you would have had a very different experience. Normally our doctors run on time and clients only wait in the reception area for a few minutes. Nonetheless, I'm sorry for the way things worked out.
I'm also pleased that we had an opportunity to discuss your concerns over our fees. Aside from being upfront about our regular exam fee (which is competitive with exam fees charged by other veterinary clinics in the area), we do strive to give our clients treatment and medication options whenever possible. And we try to make sure that our clients understand the costs of those options. Ultimately, our goal is to give our patients the very best care we can give them, while also considering the needs (financial or otherwise) of our clients. It can be a balancing act at times, but we always try to collaborate with our clients to find solutions that are most suitable for them as well as their pets.
I'm proud, too, of the fact that our fees are pretty well middle-of-the-road. We couldn't afford to hire and keep the best vets and support staff, or purchase and maintain the latest equipment if we charged the least. On the other hand, we want to keep our services as affordable as possible, so we don't charge premium prices either. So, instead of taking a position on one end of the price spectrum or the other, our goal has always been to provide the best overall value. Naturally, this approach means we won't be a perfect fit for everybody.
Once again, I'd like to reiterate that I'm sorry you were less than satisfied with your visit. I'm happy we had a chance to talk about it, and whether or not you choose to see us again, I sincerely wish you the best.
- Dr. Robert Heidecker
"Mo" is doing much better, thank you. He is eating well, eliminating where he's supposed to and able to be more mobile. Thank you again for the excellent care my pets always receive from you!! That is why we keep coming back!
Posted: 3/30/2012 • Link to this review
Ultrasound, Digital X-Ray
General, Orthopedic, and Elective Surgeries,
Laser Surgery & Therapy Laser
Dentistry & Digtal Dental X-Ray
Blood Pressure Measurement
Tonometry (Eye Pressure)
Small Animal Dietary Management