Make sure you do your homework before choosing a contractor. We have mixed experiences with them. Back in 2001, we hired them based on good experiences with them before on minor wood flooring installation in a powder room. The job started off as a siding replacement for our garage. Simple enough sounding. We encountered some problems which led to residing the whole garage side of the house and roofing repairs. Their demolition siding guys did beautiful work with the mahogany siding installation and structural work. We hired their painting crew thinking they could coordinate with the siding crews. That's where our problems started. Their superintendent initially came out to set up the painting crew and then left for rest of the job. The painters were not adequately supervised, and did not do good prep work. Pricing also was high for this work. Painters also had to be constantly reminded to not damage the new gutters and did so in some places. Also some painting was done in less than desirable weather. I know its been 8 years+ and some unexpected problems arose and a interior paneling job done in the following year turned out ok, so things may have changed.
Posted: 6/09/2009 • Link to this review
I cannot say enough GOOD things about Good Neighbor. I had a completely different experience than the other two reviewers. We used Good Neighbor for years on small projects with rental houses and always had a positive experience. When we decided to do work on our main home we contacted Good Neighbor. We did a complete kitchen renovation (down to the studs), enclosed a screened in porch to add to the living room space, took down 2 walls, replaced drop ceilings in the basement, AND painted the entire house - all this work was done in 2 months and when I was 7 months pregnant. Everyone was EXTREMELY helpful, got to work early and stayed every day until at least 7 to 7:30 pm - the crews were very hard working and trustworthy. Mike came by daily to check on the progress and make sure everything was cleaned up and we were happy with everything. Glitches always happen - the faucet I ordered was a manufacturer defect and we were sent 3 different ones- all broken. RP spent many extra hours trying to help and get things straight - doing their part to keep our timeline on track. Mike has called us several times in the months following our remodel to make sure everything is fine. I think it's important to have an idea of what you want and how you want things to look - sharing as many pictures as possible with your contractor to be on the same page. Jennifer at Stock Building Supply did a WONDERFUL job on our kitchen design.
Posted: 5/01/2008 • Last edited: 5/03/2008 • Link to this review
Good Neighbor came on like a house afire and ended up in embers. They were very friendly and worked with us to develop a plan to rehab our 20 year old house. Work was to be done to the kitchen, 3 1/2 bathrooms and the laundry room. The budget was about $75M. RP (their main contractor) was freindly and imaginative in the work that needed to be done but ended up with loose ends he had no idea how to tie up. Specifically the light switches his team installed still do not work properly (work was over before Thanksgiving - two return trips since then - very difficult to get them to return - and the switches still don't work properly. Tina is their receptionist / designer. She doesn't have a designer degree but was said to have "good taste" Some of her ideas worked but just as many had to be redone. This was no small expense to us since all the bathroom counter tops and the kitchen backsplash will cost us another $8M to "fix". To give credit where it's due, she did re-do the kitchen cabinets with new doors to match and did a great job of making it look brand new. Mike is the owner and he's equally hard to get hold of once the job begins. He tells a good story about his varied background including his time as a hotel manager. Our experience with him has been frustrating. He is not responsive and really doesn't want to get involved if there is a problem. Overall our experience with Good Neighbor has been less than satisfactory.
Posted: 3/13/2008 • Link to this review
I considered Good Neighbor for a bathroom remodeling job in my house. The house is 40 years old, and so are the bathrooms--and they look it. So I wanted the room basically gutted and rebuilt. The estimator who came out to see the space was friendly, but seemed to already know what he wanted to do, regardless of my wishes. When I asked for help from a designer, he basically declined, saying, "I'll shop with you." The next day I received an estimate that seemed higher than was logical. In the end, I went with another remodeling firm, who threw in designer services for free.
Posted: 4/13/2005 • Last edited: 1/02/2008 • Link to this review