We had tons of mishaps with Goodson from the start. We called to place a deposit on a vehicle that we wanted to buy within the following week. We were on military leave and were getting there as fast as we could. We gave them our card info and the car was supposedly held for us. Long story short; they were trying to sell the vehicle to others throughout that week. We did end up buying the MDX and for the following months had several issues with this supposed "certified" MDX. Air went out, vent controls popped off (during test drive) Goodson was said to replace and that was a true fiasco with Goodson and Acura care. We were never given the lug nut lock, etc. I wouldn't recommend this dealership to anyone. Poor poor service.
Posted: 6/01/2012 • Link to this review
We would like to begin by apologizing for the poor experience you had with Goodson Acura. We do not want any of our customers to have anything but a great experience with both our sales and service departments, and it does not sound like that happened with you. We would truly appreciate the opportunity to see what happened with your MDX in both sales and service related issues. Please contact us at your earliest convenience so we may discuss your situation.
Alison Mims, e-Commerce Director
Chris Nevins, Service Manager
I wanted to take the time to say how much I love my new Acura! It's a fantastic car and I very much appreciate your professionalism throughout the process. I know that you work real hard and went an extra mile to give me a fantastic deal!
Posted: 10/22/2010 • Link to this review
Kevin, the sales manager, made it very easy for me. Everyone at Goodson Acura were really helpful. I would go back again and again and would also recommend them. It was a good experience and the paperwork went really well. Thank you very much!
Posted: 8/25/2010 • Link to this review