I had GoRenter manage 4 of my rental homes, they didn't do anything. it took months and about $6,000 in ads and about $4,000 in leasing fees to get my homes rented. Then once they rented it I found out they rented it to people with evictions and multiple foreclosures, who didn't even pay their first months rent. They immediately had to be evicted and it took GoRenter months to get it handled. Also, they refused to provide me a copy of the tenants credit saying it was in their contract that the owner couldn't see the tenants credit, "is this a joke" I asked!?!?! I could've done it myself for a quarter of the charges. They also charged me for services I never approved like pesticide spraying and pressure washing the outside of the house...what?!?!? When I wanted to cancel they wanted a whole year of monthly fees, and they wouldn't return calls. They overcharge for everything. When you get your monthly statement and have a question---NOBODY KNOWS THE ANSWER OR HOW TO FIX IT. This place was a nightmare and a ripoff. Never again! GoRenter=Lies+Fraud+the worst professional experience you'll ever have in your life.
Posted: 5/07/2009 • Link to this review
The worst company ever! Read the contract carefully! They took a "calculated risk" to rent out my house to some people in which I never saw a background check performed. They also didn't collect the full security deposit because that was part of there "calculated risk." The tenants got to live there for free for the first 2 weeks, now they haven't paid in almost two months and of course I am getting the fees for certified mail, attorney fees, etc. I signed the contract in 2008 and there was a "one time" administrative fee, now it is 2009 and they charged me another fee for 2009 since there contract change and I NEVER signed it! Do NOT NOT NOT sign up with this company you will be paying them $25 to put in air refresheners into a new home that doesn't need it. They also charge for cleaning trash that NEVER existed in the house and the fee for that is $45. Ridiculouse fees for unknown reasons and no explanation ever given!!! Trust me, you will regret if you sign up with them, they tell you that you will only be paying $75/month, ha wishful thinking!
Posted: 1/21/2009 • Link to this review
The leasing agent was very helpful. They found us a great house that fit our budget and is in a good neighborhood. They are open on Saturday, which made it very easy to sign a lease and get the keys that same day! Thank you for making the moving process a little easier.
Posted: 12/10/2008 • Link to this review