Krystal and Walter arrived well within the 3 hour estimated arrival window. They were curtious, professional and diligent. It took only an hour to make our dirty carpets look brand new. A fantastic value for fantastic service!
2 bedrooms and living room (counted as 2 room). Carpet that had not been cleaned in at least 3 years, looks BRAND NEW!
Cost Less than $250
Date June 2016
Posted: 6/23/2016 • Link to this review
First time using Got Carpets and the staff was extremely pleasurable. Arrived to my house on time and was very professional. Carpet looks great and I would definitely use them again!
Area Conyers, GA
Date April 2016
Posted: 4/11/2016 • Link to this review
Got Carpets did an amazing job. Krystle was able to make it to my house earlier than our appointment time and was very courteous, honest and knowledgable. The carpets were spotless and I would definitely recommend their services to friends. Thanks Got Carpets!
Posted: 3/16/2016 • Link to this review
My husband purchased a deal through this company on Angie's List. I was a little apprehensive due to last F rating this company received on kudzu but logging into my husbands Angie's account there was page after page of positive reviews and they have received awards every year for their great service. The technician came in and answered all of my concerns. She was no nonsense and to the point,clearly no time for chatting(up selling) which I can appreciate. She did offer me additional services but it was no pressure. I will use this service again and refer to all my friends/family!
Posted: 3/15/2016 • Link to this review
I do not leave comments for services; however, I feel compelled to do so for the occasion. I would like to start by stating that there are many carpet cleaning deals on Groupon so the fact that you chose to do business with one entity out of the many should go for something. Got Carpets has a great receptionist but the owner/operator is a totally different personality altogether. Overall, I was displeased. The owner/operator arrived late and has a snappy/aggressive personality, I still have many stains (which is a first), and will need to pay another carpet cleaning company to clean once more. I really wanted to support the black small business community; however, I would highly recommend avoiding this company. In hindsight I would not have used their services seeings as the BBB has them rated as an F.
Posted: 2/22/2016 • Link to this review
The team really knows what they are doing. I had a feeling the stains were so bad on a stairwell from the previous tenants that I would have to replace the carpet. Not so! Krystal came and got it all up- it looks brand new and ready for prime time. Thanks Got Carpets!
Posted: 1/31/2016 • Link to this review
Krystle did a terrific job on my carpets and area rugs. They look like new! She is very pleasant and professional, and the price was great. Highly recommended!
Posted: 11/06/2015 • Link to this review
Krystle did a fantastic job on my carpets! She was very polite and friendly! We have a dog and 3 boys and she did a great job on my dirty carpets! I highly recommend GOT CARPETS!!!
Posted: 8/14/2015 • Link to this review
Once I found Got Carpets years ago, I have been using them ever since. Krystle is very professional and does a wonderful job. With our 2 dogs, the carpet gets very dirty. After Krystle is finished, the carpets are clean and the whole house smells fresh. I highly recommend Got Carpets.
Posted: 6/24/2015 • Link to this review
Ms. Krystle arrived at my house on time...Yes!!! And she was very pleasant and professional. I had to go to work so, I so appreciated the timeliness and the work she did was Excellent. Carpet clean and house smelling fresh. Thank you Got Carpet for a service well done!
If I could give no stars, I would... I received a coupon as a gift, set up the appointment no problem, and then once they got out to my apartment was told they don't do apartments.... I never saw any proof of this via the coupon that I had printed or the technician could not show proof as well. The tech, which I found out is the owner, continued on setting up without saying anything about being charged additional for cleaning the carpets... I'm too nice easy going so I just paid it. BIG MISTAKE! When I tried to get this all sorted out the following business day, they were EXTREMELY defensive and demeaning to me from what I have seen they constantly are doing this to people.
In this situation company policy was being followed, at no point were we being duplicitous. The customer paid for what she received which was 3 rooms and a hall for $99 paid to Got Carpets upon completion. Upon arrival she mentioned that she had an Angie's List deal that she had purchased for $75 towards $125 in cleaning. At that point she was informed that all deals offered through 3rd party companies excluded apartments condos and high rises which is also stated on the deals and should be read before making purchases. She was also informed that Angie's List would issue her a refund because that is who she submitted payment to. She was given a price of $135 to perform the work that needed to be completed and agreed. Upon completion of the cleaning $135 was collected at which point I realized we had a coupon with better savings we could offer so the $135 was refunded and she was charged $99. This was done in attempt to show the customer that we value their business and not just their money. We also contacted Angie's List to check for any deal purchases of this type in the young ladies name as well as the name she says it was gifted under. I was informed my the store front manager that no purchases under the names had been made. In our efforts to be diligent we thoroughly looked through all deal accounts in search for the young lady as well as her friend to confirm the purchase of any deal. We have no trace of any purchase from either of them and feel confident that their anger is stemming from their failed attempt to defraud us. This resulted in the young couple paying for the excellent service they actually received at a fair discounted price.
2012, 2013, 2014, 2015, 2016
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