The work overall was okay, but here are the reason for my low rating. 1. Took twice as long as promised. Some will say that is the case for any project, but this was all tiling, with no hidden surprises or obstacles. The work was simply not done every day and the workers took several morning and afternoons off for no reason. There was no project manager present at the site until the final walk through. 2. The marble was ruined. We picked out a beautiful marble for the floor and we had read that some grout would scratch marble. Victor told us that it would be fine to use any grout. Unfortunately, the pristine tile looks like it has been installed for 40 years and never kept up. We now have to hire someone else sand and polish the entire floor. A huge expense. The company said the scratching was normal, and may have been our fault. If it was only the floor it may have worked, but the walls are scratched the same way. Also, they broke several tiles that the installed in areas we did not find until much later because they were hidden out of sight. 3. Way too expensive. The original quote was highly competitive, but a few add-ons that we did not request, nearly doubled the price. When I asked for an itemized statement, I was provided with a total square feet times a price to equal the total. The company simply divided the total amount charged by the square feet. The contract stated that there were additional costs possible and that is how the justified it.
Area Marietta, GA
Cost $5,000 - $9,999
Date May 2016
Posted: 10/04/2016 • Link to this review
Victor and the exceptional team at Grand Improvements are amazing. We truly appreciated the high level of expertise, professionalism, and commitment to quality workmanship and customer satisfaction. Victor and team's personal integrity and commitment to excellence was in the forefront at all times! We had a big job for refinishing and staining hardwood floors for a large home on a tight schedule before company relocation of our furniture from another state and they committed and made it happen. Again amazing! We are delighted with our floors and highly recommend this company!!!
Area Gainesville, GA
Date May 2016
Posted: 5/21/2016 • Link to this review
The first two weeks work was done quickly and professionally. As the project stretched on into the 3 and 4-month range, the quality took a dive. If you consider using them, I recommend them for small jobs that involve finishing work (paint, tile, etc.). But I recommend you hire your own electrocution if you need electrical work. We have spent $1,000.00-ish on electricians to fix the wiring they did. We were not able to use appliances without tripping breakers, lots of lighting issues, and there were a few fire hazards according to one electrician. While early work was good, work done late in the project tended to be sloppier. It seemed they wanted to be done more than they wanted to do good work. Trim isn't finished well, pencil marks, paint smudges, and dirty handprints on our walls. Our new cabinets were scratched cabinets. Dry wall is cracking in places. Appliances were not installed well. Update: They have agreed to come back and fix some work. This review may improve afterward.
Posted: 1/04/2016 • Last edited: 1/12/2016 • Link to this review
Victor and his crew took on a variety of home improvement projects at my residence. It was wonderful to see my dream home desires come to fruition. The Grand Improvement crew are true professionals and their work, creativity, and standard for excellence, far exceeded my expectations. I am thoroughly enjoying my new stylish home. Thank you "Grand Improvements"!!
Posted: 4/16/2012 • Link to this review
Victor and everyone at Grand Improvements were outstanding. Victor was easy to work with and he stood by his work and took pride in what he created. They installed hardwood floors on my entire 1st floor and remodeled my 1st floor bathroom. The outcome was beautiful and unbelievable quality. Everyone that we dealt with were respectful and great to work with. I would recommend Victor and Grand Improvements to everyone!
Posted: 3/20/2012 • Link to this review
* By Appointment Only
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