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Grand Oaks Mail Center

(407) 295-7998

5036 Dr Phillips BlvdOrlando, FL 32819   map »

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Awful customer service, questionable practices???!, 4/11/2012

My 83 year old father used this place to send me stuff using my fedex/ups account numbers. I would always tell my dad to send stuff ground to save money but when packages get sent, they are sent ovnt... and my dad never seems to know what happened. He says he is just tells the guy he needs something shippedis handed a form and fills it out and they take the package and bill it to me. I was not exactly sure what was going on. Once is easily a mistake twice a question but it happening this way SO often makes me VERY CURIOUS if this company is trying to rip my poor father (and me) off. I called this location just to find out what happened and the man who helped my dad YELLED at me on the phone when I just asked him if my dad asked for overnight service or not. He very aggressivly told me that it was my dad's fault, to take it up with my dad, not them. When I said that the hostility he was using to deal with my questions just trying to figure out what was going on, was horrible customer service and he hung up on me! What?! Now as a result of the way he treated my legitimate inquiry, I am confident they may have been giving my father overnight slips when he intends to send something 2nd day or ground to rip him off. People who make honest mistakes are unlikely to react this way to a customer inquiry. My suggestion- USE ANOTHER SHIPPING PLACE! I have NO confidence these folks are honest.

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Reviews

niceladyandmom

Reviews: 1

Awful customer service, questionable practices???!

My 83 year old father used this place to send me stuff using my fedex/ups account numbers. I would always tell my dad to send stuff ground to save money but when packages get sent, they are sent ovnt and my dad never seems to know what happened. He says he is just tells the guy he needs something shippedis handed a form and fills it out and they take the package and bill it to me. I was not exactly sure what was going on. Once is easily a mistake twice a question but it happening this way SO often makes me VERY CURIOUS if this company is trying to rip my poor father (and me) off. I called this location just to find out what happened and the man who helped my dad YELLED at me on the phone when I just asked him if my dad asked for overnight service or not. He very aggressivly told me that it was my dad's fault, to take it up with my dad, not them. When I said that the hostility he was using to deal with my questions just trying to figure out what was going on, was horrible customer service and he hung up on me! What?! Now as a result of the way he treated my legitimate inquiry, I am confident they may have been giving my father overnight slips when he intends to send something 2nd day or ground to rip him off. People who make honest mistakes are unlikely to react this way to a customer inquiry. My suggestion- USE ANOTHER SHIPPING PLACE! I have NO confidence these folks are honest.

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