GrassRoots Landscaping

I had the same BAD experience described by other recent customers. Brandon came by, I gave him his $100 consultation fee to be applied toward the work if I hired him. He gave me an excellent plan, at a very good price. Then, he kept putting off the start date. We finally had a specific date. I waited at the house for him all morning. No answers to my phone or email messages. When I got to work the next day, he had sent a cryptic message to my work email: "something came up; need to reschedule. Thursday?" I replied that I waited all morning for him at the house. I never heard from him again. If you think about it, this is a nice little side business for him--taking $100 "consultation fees", but never showing up or acting like such a jerk that no one hires him. We ought to all contact the BBB.

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So, I hired Brandon based on a friend's experience with him. It started off well enough - he was pleasant, we discussed what the job would entail. We agreed to fencing in our yard and doing a custom horizontal style gate as he shows on his website. He assured me it would be no problem and the schedule would work out fine. I met him on the first day at the job - everything seemed fine. But, through out the job I'd call or go by and he wouldn't be there when I expected and the project ran slightly behind.

But, he did finish and I thought everything was fine. Shortly there after I realized everything was not fine. Some boards were missing nails. The cool horizontal gate had slats that were crooked and falling because pieces were not secured properly. Also, the wood was splitting where he put in the latch for the gate. Eventually the screws were pretty much coming out of the wood and the latch was rendered useless. I called him and emailed him pictures. Without trying to be rude I told him that the gate looked sloppy and defeated the whole purpose of having a clean modern look for the gate that matched the house. That prompted an angry email and confrontational phone call from him. Nevertheless, he said he'd come by and take a look at it when he got back from vacation in three weeks. I let four weeks go by - I emailed him and got no response. Now his phone is cut off and his website is down. So, looks like I'm out of luck.

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Brandon came out and gave us a great estimate for sod, fence replacement, and pressure washing. He told us that it'd be about two weeks until he could get us on his schedule, and that he'd call a few days ahead of time to confirm. We got everything ready, and started the waiting game
Which we seem to have lost. Every couple of weeks, Brandon was kind enough to string us along a little longer, going as far as to give us a "you are starting on Monday." That was the last we heard, on April 4th. Monday came and went, my wife waiting with a check in hand no Brandon. I called, I emailed nothing.
His business must be booming - great for him. Not sure what it was about our $6000 estimate that wasn't enough to "win" his service, but we have since been told that, had he actually laid the sod in our shady backyard, it would have died within a couple of months.
If your plantation needs millions of dollars of landscaping, maybe he'll be willing to show up - or at least tell you why he didn't. I don't know if our polite patience offended him, or if he dropped his Iphone in the toilet and lost my phone number, email address, and street address.
But if you want a landscaper that you can count on, I'd look elsewhere....

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I've personally known the guys that own & run GrassRoots Landscaping for over 15 years & I can honestly say they are the most dedicated, honest & well-knowledged folks you can find.

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I emailed GrassRoots Landscaping because I absolutely HATED my flowerbeds. Brandon replied to my email and came out (all the way to Hall Co.) to give me ideas on what to plant. He took into consideration my wants/needs, likes/dislikes and came up with the perfect arrangement. He gave me a detailed plan as well as cost for me to buy the plants myself and then gave me a quote on what it would cost for him (GrassRoots) to do it. After adding up the cost of the plants, I realized that it wouldn't cost that much more to have Brandon, the professional, do it for me. Brandon was able to squeeze me into his schedule in less than a week and finished the job in one day. It looks absolutely BEAUTIFUL!! Brandon has a GREAT vision and knows plants. Hire him to do your landscapingI promise, you will LOVE him....

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